UC & Network Systems Engineer - Flexible Work & Growth

NEC; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

NEC is seeking a UC & Network Systems Engineer to join our Field Services team in Sydney. The role covers on-site and remote support across multi-vendor voice and data networks, focusing on UC and network infrastructure.

You will install, troubleshoot, and resolve incidents while maintaining service levels for enterprise and government customers. The position offers exposure to Webex tools, CUCM/UCX, Mitel knowledge, and a collaborative, skilled team.

Qualifications

• Degree or certification in IT or a related field.
• Cisco CCNA and CCNP Collaboration certifications are highly regarded.
• OH&S White Card preferred.
• ITIL Foundations beneficial.

Responsibilities

• Provide on-site and remote UC and network support across customer environments.
• Install, maintain, troubleshoot, and resolve incidents related to UC and network infrastructure.
• Collaborate with customers, vendors, and internal teams to deliver solutions.
• Maintain accurate service records and documentation.
• Monitor networks using diagnostic tools and resolve faults.

Skills

Task prioritisation

Troubleshooting

ICT project delivery

Adaptability

Customer service

CUCM

Webex

UCCX

Education

Cisco CCNA certification

Cisco CCNP Collaboration

IT-related degree

OH&S White Card

ITIL Foundations

Tools

Wireshark

Cisco RTMT

Cisco diagnostics

Job description

NEC is seeking a UC & Network Systems Engineer to join our Field Services team in Sydney. The role covers on-site and remote support across multi-vendor voice and data networks, focusing on UC and network infrastructure.

You will install, troubleshoot, and resolve incidents while maintaining service levels for enterprise and government customers. The position offers exposure to Webex tools, CUCM/UCX, Mitel knowledge, and a collaborative, skilled team.