UC & Network Field Engineer – Onsite/Remote

NEC Corporation; Sydney; Hybrid; AUD 110.000 - 150.000; Vollzeit

Zusammenfassung

NEC Corporation in Sydney is seeking a UC & Network Systems Engineer to join our Field Services team. The role involves on-site and remote support across NEC and multi-vendor voice and data networks, focusing on installation, maintenance, troubleshooting, and incident resolution of UC and network infrastructure.

You will ensure ongoing availability, performance, and reliability of customer environments, meeting service levels and delivering exceptional outcomes.

Qualifikationen

• Degree or IT-related certification is required.
• Cisco CCNA or equivalent certification.
• CCNP Collaboration is preferred.
• OH&S White Card preferred.
• ITIL Foundations beneficial.

Aufgaben

• Incident/Request management to support calls.
• Problem Management to resolve issues.
• Change Management (hardware Moves/Adds/Changes) to support changes.
• Maintenance of spares for break-fix situations.
• Collaborate with customers, vendors and internal teams.
• Maintain documentation and service records.
• Use Wireshark, RTMT, and Cisco diagnostics for fault resolution.
• Perform maintenance, upgrades and system health checks.

Kenntnisse

Troubleshooting

Time management

Customer service

UC & network systems

Proactive learning

Ausbildung

Degree in IT or related field

CCNA or equivalent

CCNP Collaboration

ITIL Foundations

OH&S White Card

Tools

Wireshark

Cisco RTMT

Cisco diagnostics

Jobbeschreibung

NEC Corporation in Sydney is seeking a UC & Network Systems Engineer to join our Field Services team. The role involves on-site and remote support across NEC and multi-vendor voice and data networks, focusing on installation, maintenance, troubleshooting, and incident resolution of UC and network infrastructure.

You will ensure ongoing availability, performance, and reliability of customer environments, meeting service levels and delivering exceptional outcomes.