Turnaround Manager

Jetstar Airways Pty Ltd; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Turnaround Manager based at Sydney Airport. You will lead the day-of-operations for aircraft turnarounds, drive the Precision Timing Schedule (PTS), and ensure safe, compliant delivery of daily operations across FOH and BOH teams.

You’ll manage real-time disruptions, coordinate with JOCC, Engineering and ground handlers, and coach frontline staff to improve on-time performance, customer experience, and cost outcomes.

Qualifications

• Experience in airport or airline operations.
• Proven leadership in a turnaround manager or similar role.
• Ability to lead frontline teams in a dynamic, shift-based environment.
• Strong coordination skills to manage real-time priorities.
• Customer-focused mindset prioritising on-time performance.
• Proven ability to deliver results under pressure.

Responsibilities

• Leading day-of-operations performance across aircraft turnarounds, ensuring alignment to PTS
• Proactively identifying and managing operational risks, minimising impact to customers and on-time performance
• Coordinating aircraft movements in partnership with JOCC, Engineering, airport authorities and ground service providers
• Providing operational oversight of ground handling partners to ensure safe and efficient delivery
• Supporting both domestic and international operational performance outcomes
• Driving performance against key metrics including safety, OTP, customer satisfaction and cost outcomes
• Acting as a key escalation point for disruptions and complex operational issues
• Optimising turnaround activities to ensure timely and efficient flight departures
• Building strong relationships with airport stakeholders and suppliers to deliver consistent results
• Leading, coaching and supporting frontline teams in a shift-based environment
• Partnering with Performance Managers to uplift capability and on-shift performance
• Championing safety, security and OH&S standards across all operational activities
• Contributing to continuous improvement initiatives and operational projects

Skills

Turnaround leadership

Operational excellence

Stakeholder management

Decision making under pressure

Customer focus

Job description

• Key leadership role driving safe and on-time performance across aircraft turnarounds
• Be at the centre of the operation, driving real-time decisions and solving challenges as they happen
• Permanent opportunity working across a 7-day rotational shift roster, based at Sydney Airport

As a Turnaround Manager, you’ll play a key leadership role within the airport team, ensuring the safe, compliant and efficient delivery of daily operations. Acting as the central point of coordination, you will oversee aircraft turnaround performance, drive our Precision Timing Schedule (PTS), and ensure a seamless experience across both front‑of‑house (FOH) and back‑of‑house (BOH) operations.

Working in a fast-paced, highly dynamic environment, you’ll lead operational performance on the day of operations, proactively managing disruptions, and partnering closely with internal teams and external stakeholders to keep everything running smoothly. Your leadership will directly impact on-time performance, customer experience, and overall operational success.

The core responsibilities of this role will be:

• Leading day‑of‑operations performance across aircraft turnarounds, ensuring alignment to PTS
• Proactively identifying and managing operational risks, minimising impact to customers and on‑time performance
• Coordinating aircraft movements in partnership with JOCC, Engineering, airport authorities and ground service providers
• Providing operational oversight of ground handling partners to ensure safe and efficient delivery
• Supporting both domestic and international operational performance outcomes
• Driving performance against key metrics including safety, OTP, customer satisfaction and cost outcomes
• Acting as a key escalation point for disruptions and complex operational issues
• Optimising turnaround activities to ensure timely and efficient flight departures
• Building strong relationships with airport stakeholders and suppliers to deliver consistent results
• Leading, coaching and supporting frontline teams in a shift‑based environment
• Partnering with Performance Managers to uplift capability and on‑shift performance
• Championing safety, security and OH&S standards across all operational activities
• Contributing to continuous improvement initiatives and operational projects

To be considered, key skills will include:

• Demonstrated experience in airport or airline operations, with strong operational knowledge
• Proven experience in a Turnaround Manager or similar operational leadership role
• Experience leading and influencing frontline teams in a dynamic, shift‑based environment
• Strong coordination skills, with the ability to manage competing priorities in real time
• A customer‑focused mindset, with a strong emphasis on on‑time performance
• Proven ability to deliver results and make decisions under pressure
• Strong stakeholder management skills across internal and external partners
• Confident communication skills, including the ability to manage conflict and escalations
• Strong commercial awareness and ability to translate business priorities into outcomes
• A collaborative, hands‑on leadership style with a focus on consistency and fairness