Airport Turnaround Lead: On-Time Ops & Safety

Jetstar Airways Pty Ltd; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Turnaround Manager based at Sydney Airport. You will lead the day-of-operations for aircraft turnarounds, drive the Precision Timing Schedule (PTS), and ensure safe, compliant delivery of daily operations across FOH and BOH teams.

You’ll manage real-time disruptions, coordinate with JOCC, Engineering and ground handlers, and coach frontline staff to improve on-time performance, customer experience, and cost outcomes.

Qualifications

• Experience in airport or airline operations.
• Proven leadership in a turnaround manager or similar role.
• Ability to lead frontline teams in a dynamic, shift-based environment.
• Strong coordination skills to manage real-time priorities.
• Customer-focused mindset prioritising on-time performance.
• Proven ability to deliver results under pressure.

Responsibilities

• Leading day-of-operations performance across aircraft turnarounds, ensuring alignment to PTS
• Proactively identifying and managing operational risks, minimising impact to customers and on-time performance
• Coordinating aircraft movements in partnership with JOCC, Engineering, airport authorities and ground service providers
• Providing operational oversight of ground handling partners to ensure safe and efficient delivery
• Supporting both domestic and international operational performance outcomes
• Driving performance against key metrics including safety, OTP, customer satisfaction and cost outcomes
• Acting as a key escalation point for disruptions and complex operational issues
• Optimising turnaround activities to ensure timely and efficient flight departures
• Building strong relationships with airport stakeholders and suppliers to deliver consistent results
• Leading, coaching and supporting frontline teams in a shift-based environment
• Partnering with Performance Managers to uplift capability and on-shift performance
• Championing safety, security and OH&S standards across all operational activities
• Contributing to continuous improvement initiatives and operational projects

Skills

Turnaround leadership

Operational excellence

Stakeholder management

Decision making under pressure

Customer focus

Job description

Jetstar Airways Pty Ltd is seeking a Turnaround Manager based at Sydney Airport. You will lead the day-of-operations for aircraft turnarounds, drive the Precision Timing Schedule (PTS), and ensure safe, compliant delivery of daily operations across FOH and BOH teams.

You’ll manage real-time disruptions, coordinate with JOCC, Engineering and ground handlers, and coach frontline staff to improve on-time performance, customer experience, and cost outcomes.