Turnaround Manager

Qantas Group; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Turnaround Manager at Sydney Airport. You will be at the centre of operations, driving real-time decisions and ensuring safe, on-time aircraft turnarounds across a 7-day rotational roster.

This leadership role focuses on coordinating with JOCC, Engineering, ground handlers and stakeholders to optimise PTS, reduce disruptions, and deliver a seamless customer experience. Join a fast-paced team and guide frontline staff while upholding safety, OH&S, and

Qualifications

• Experience in airport or airline operations.
• Proven turnaround management or leadership role.
• Leading frontline teams in a dynamic shift-based environment.

Responsibilities

• Lead day-of-operations performance across aircraft turnarounds and align with PTS.
• Identify and manage operational risks to minimise disruption and OTP impact.
• Coordinate aircraft movements with JOCC, Engineering, airport authorities and ground services.
• Oversee ground handling partners to ensure safe and efficient delivery.
• Support both domestic and international operational performance outcomes.
• Drive safety, customer satisfaction and cost outcomes through proactive leadership.
• Act as escalation point for disruptions and complex issues.
• Optimise turnaround activities for timely flight departures.
• Build strong relationships with airport stakeholders and suppliers.
• Lead, coach and support frontline teams in a shift-based environment.
• Partner with Performance Managers to uplift capability and on-shift performance.
• Champion safety, security and OH&S standards across operations.

Skills

Airport operations

Turnaround management

Frontline leadership

Stakeholder management

OTP focus

Safety & OH&S

Job description

• Parent Business Function: Operations & Safety
• Time Type: Full time
• Worker Sub-Type: Permanent
• Entity: Jetstar Airways Pty Ltd

Company Description

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Key leadership role driving safe and on-time performance across aircraft turnarounds
• Be at the centre of the operation, driving real-time decisions and solving challenges as they happen
• Permanent opportunity working across a 7-day rotational shift roster, based at Sydney Airport

As a Turnaround Manager, you'll play a key leadership role within the airport team, ensuring the safe, compliant and efficient delivery of daily operations. Acting as the central point of coordination, you will oversee aircraft turnaround performance, drive our Precision Timing Schedule (PTS), and ensure a seamless experience across both front-of-house (FOH) and back-of-house (BOH) operations.

Working in a fast-paced, highly dynamic environment, you'll lead operational performance on the day of operations, proactively managing disruptions, and partnering closely with internal teams and external stakeholders to keep everything running smoothly. Your leadership will directly impact on-time performance, customer experience, and overall operational success.

The core responsibilities of this role will be:

• Leading day-of-operations performance across aircraft turnarounds, ensuring alignment to PTS
• Proactively identifying and managing operational risks, minimising impact to customers and on-time performance
• Coordinating aircraft movements in partnership with JOCC, Engineering, airport authorities and ground service providers
• Providing operational oversight of ground handling partners to ensure safe and efficient delivery
• Supporting both domestic and international operational performance outcomes
• Driving performance against key metrics including safety, OTP, customer satisfaction and cost outcomes
• Acting as a key escalation point for disruptions and complex operational issues
• Optimising turnaround activities to ensure timely and efficient flight departures
• Building strong relationships with airport stakeholders and suppliers to deliver consistent results
• Leading, coaching and supporting frontline teams in a shift-based environment
• Partnering with Performance Managers to uplift capability and on-shift performance
• Championing safety, security and OH&S standards across all operational activities
• Contributing to continuous improvement initiatives and operational projects

To be considered, key skills will include:

• Demonstrated experience in airport or airline operations, with strong operational knowledge
• Proven experience in a Turnaround Manager or similar operational leadership role
• Experience leading and influencing frontline teams in a dynamic, shift-based environment
• Strong coordination skills, with the ability to manage competing priorities in real time
• A customer-focused mindset, with a strong emphasis on on-time performance
• Proven ability to deliver results and make decisions under pressure
• Strong stakeholder management skills across internal and external partners
• Confident communication skills, including the ability to manage conflict and escalations
• Strong commercial awareness and ability to translate business priorities into outcomes
• A collaborative, hands-on leadership style with a focus on consistency and fairness

We're Jetstar. Let's takeoff together.