Aircraft Turnaround Operations Lead - On-Time Performance

Qantas; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Jetstar is seeking a Turnaround Manager at Sydney Airport to lead day-of-operations across aircraft turnarounds, align with the Precision Timing Schedule, and drive safe, on-time performance in a fast-paced environment.

Based on a 7-day rotational roster, you will coordinate with JOCC, Engineering, and ground service providers, coach frontline teams, and act as a key escalation point for disruptions, ensuring a seamless travel experience.

Qualifications

• Experience in airport or airline operations with strong operational knowledge.
• Proven experience in turnaround management or similar leadership role.
• Experience leading frontline teams in a dynamic, shift-based environment.

Responsibilities

• Leading day-of-operations performance across aircraft turnarounds, ensuring alignment to PTS.
• Proactively identifying and managing operational risks, minimising impact to customers and on-time performance.
• Coordinating aircraft movements in partnership with JOCC, Engineering, airport authorities and ground service providers.
• Providing operational oversight of ground handling partners to ensure safe and efficient delivery.
• Supporting both domestic and international operational performance outcomes.
• Driving performance against key metrics including safety, OTP, customer satisfaction and cost outcomes.
• Acting as a key escalation point for disruptions and complex operational issues.
• Optimising turnaround activities to ensure timely and efficient flight departures.
• Building strong relationships with airport stakeholders and suppliers to deliver consistent results.
• Leading, coaching and supporting frontline teams in a shift-based environment.
• Partnering with Performance Managers to uplift capability and on-shift performance.
• Championing safety, security and OH&S standards across all operational activities.
• Contributing to continuous improvement initiatives and operational projects.

Skills

Airport/airline operations experience

Turnaround leadership

Frontline team leadership

Stakeholder management

Decision-making under pressure

Customer-focused mindset

Job description

Jetstar is seeking a Turnaround Manager at Sydney Airport to lead day-of-operations across aircraft turnarounds, align with the Precision Timing Schedule, and drive safe, on-time performance in a fast-paced environment.

Based on a 7-day rotational roster, you will coordinate with JOCC, Engineering, and ground service providers, coach frontline teams, and act as a key escalation point for disruptions, ensuring a seamless travel experience.