Airport CSA

Ceipal Corp.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ceipal Corp. in Sydney is seeking a proactive Duty Officer to manage airport operations, coordinating flight schedules, gate assignments, and boarding to maintain on-time performance.

You will supervise operational staff, ensure safety protocols, handle disruptions, communicate with flight crews and ground teams, and prepare operational reports for management.

The ideal candidate holds a related degree and has strong decision-making under pressure and familiarity with aviation software.

Qualifications

• Bachelor's degree in Aviation Management, Aeronautics, or a related field.
• Strong knowledge of aviation safety regulations, security protocols, and operational procedures.
• Excellent communication, decision-making, and problem-solving skills.
• Ability to work under pressure and make quick decisions in dynamic operational environments.
• Proficiency in using airport software, communication tools, and office applications.

Responsibilities

• Coordinate flight schedules, gate assignments, and boarding procedures to maintain on-time performance.
• Oversee passenger check-in, boarding processes, and baggage handling.
• Ensure strict adherence to aviation safety and security protocols.
• Monitor aircraft movement on the apron, taxiways, and runways; coordinate with teams to facilitate operations.
• Address operational disruptions and make swift decisions to minimize delays.
• Supervise and guide a team of operational staff and customer service agents.
• Maintain clear communication with flight crews, ground teams, and air traffic control.
• Maintain records of flight operations, incidents, and regulatory compliance; submit reports.

Skills

Communication

Decision making

Problem solving

Aviation knowledge

Software proficiency

Education

Bachelor's degree in Aviation Management

Tools

Airport software

Office applications

Job description

Job Description: Duty Officer - Airport Operations

Location: Sydney

Position Overview: We are seeking a skilled and proactive Duty Officer to manage the operational activities for our client.

Key Responsibilities: Flight Operations

• Coordination: Collaborate closely with flight crews, ground handlers, and air traffic control to ensure timely departures, safe landings, and efficient aircraft turnaround. Coordinate flight schedules, gate assignments, and boarding procedures to maintain on-time performance.
• Passenger Services: Oversee passenger check-in, boarding processes, and baggage handling to ensure seamless travel experiences for passengers. Address passenger inquiries, concerns, and special requirements professionally and promptly.
• Safety and Security: Ensure strict adherence to aviation safety and security protocols, including aircraft security checks and emergency response procedures. Collaborate with airport security personnel to maintain a secure and safe environment.
• Operational Oversight: Monitor aircraft movement on the apron, taxiways, and runways to ensure safe and efficient operations. Coordinate with ground handlers, fueling teams, and maintenance personnel to facilitate smooth operations.
• Immediate Response: Address operational disruptions, flight delays, gate changes, and other unexpected events promptly and effectively. Make swift decisions to minimize passenger inconvenience and maintain operational efficiency.
• Team Supervision: Supervise and guide a team of operational staff and customer service agents to ensure tasks are executed efficiently. Provide training, coaching, and support to maintain a high level of service quality.
• Communication: Maintain clear and effective communication with flight crews, ground teams, air traffic control, and other relevant stakeholders. Ensure accurate information is relayed promptly to all parties involved in flight operations.
• Documentation and Reporting: Maintain accurate records of flight operations, incidents, passenger services, and regulatory compliance. Prepare and submit timely reports to higher management as required.
• Emergency Response: Participate in emergency response procedures, managing crises, diversions, and other unforeseen operational events. Work collaboratively to implement contingency plans and ensure passenger and crew safety.

Qualifications:

• Bachelor's degree in Aviation Management, Aeronautics, or a related field.
• Relevant experience in aviation, airport operations, or airline management.
• Strong knowledge of aviation safety regulations, security protocols, and operational procedures.
• Excellent communication, decision-making, and problem-solving skills.
• Ability to work under pressure and make quick decisions in dynamic operational environments.
• Proficiency in using airport software, communication tools, and office applications.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Strong attention to detail and a commitment to ensuring a positive passenger experience.