TSA Governance Lead – Cross-Functional Delivery

Janus Henderson Investors; Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid working

Volunteer time off

Tuition/qualification reimbursement

Parental leave

Headspace subscription

ClassPass membership

Networking events

Job summary

Janus Henderson Investors is seeking an experienced Project Manager to own and govern the Transition Services Agreement (TSA) across three firms, including Sydney, Melbourne, and cross timezone collaboration with UK/US teams. You will monitor service levels, escalate issues, and drive closure across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance.

Hybrid working arrangements and development support are offered, with opportunities for growth and a discretionary annual

Qualifications

• Minimum 4 years of project management experience, ideally with some direct exposure to Transition Services Agreement, outsourcing arrangement or other complex service contract.
• Strong practical understanding of how a TSA works: scope, service levels, core versus non-core classification, fees and ratchets, exit and disengagement.
• Proven ability to hold a service provider to account, evidence underperformance and elevate constructively without stalling delivery.
• Experience monitoring service provider performance and supporting issue management and escalation activities.
• Based in Australia and able to work alongside the transferring investment teams in Sydney or Melbourne, with overlap into UK and US time zones.
• Highly personable and credible, able to build genuine working relationships with counterparties while still raising difficult issues.
• Strong governance discipline: accurate trackers, clear minutes, documented decisions and no loose ends.
• Confident written and verbal communication, able to pitch the message for a working group or a Steering Committee.
• Comfortable operating with ambiguity, incomplete documentation and competing priorities.
• Experience tracking risks, issues and dependencies within project or operational environments.
• Sound judgement with the ability to identify when issues require escalation and seek guidance where appropriate.
• Comfortable rolling up sleeves to get work done, particularly during critical phases of the transition.
• Pragmatic and solutions-focused mindset with a commitment to delivering high-quality work
• Available to commence ahead of completion and to commit for the duration of the TSA period.

Responsibilities

• Support management of the Transition Services Agreement (TSA) from post-signing through to the final executed agreement, helping maintain oversight throughout the TSA period until integration is complete.
• Maintain and update the central view of TSA services, classifications, service levels, owners and dependencies across three firms.
• Facilitate the monthly TSA governance forum with Insignia Financial, covering agenda, service level review, issue escalation, actions and follow-up.
• Support maintenance of the TSA exit readiness tracker to help monitor exit progress, extension triggers and fee escalation.
• Monitor provider performance against agreed service levels for both core and non-core services, and evidence where delivery falls short of what was committed.
• Track operational risk events, incidents, breaches and client complaints through to resolution within the agreed notification windows.
• Identify and communicate potential service delivery concerns, providing supporting facts, business impact and recommended actions.
• Support escalation of unresolved or material service issues to the Integration Programme Manager and Steering Committee, including relevant analysis and recommendations.
• Serve as a key day-to-day contact for provider project and service teams, helping maintain productive working relationships and support contractual obligations.
• Work alongside the transferring investment teams in Sydney and Melbourne, and across UK and US time zones, to resolve issues before they need formal escalation.
• Keep the relationship constructive: challenge performance without damaging the working partnership needed to exit the TSA cleanly.
• Coordinate TSA dependencies across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance, given the agreement touches every workstream.
• Translate contractual obligations into practical requirements that workstream leads can act on and drive them through to closure.
• Identify and communicate where issues in one service may create risk in another, including Day 2 responsible entity transfer and Day 3 TSA exit dependencies
• Take a hands-on approach to supporting delivery activities, including drafting mark-ups, coordinating stakeholder input, maintaining trackers and documenting meeting outcomes.
• Be comfortable operating at both contractual detail and programme level, switching between the two as required.
• Proactively identify gaps, ambiguity and unresolved placeholders in the agreement and drive them to a documented decision.
• Carry out other duties as assigned.

Skills

Project management

TSA/Transition Services Agreement

Vendor management

Governance

Stakeholder engagement

Cross-border coordination

Risk & issue management

Communication

Ambiguity handling

Australian work eligibility

Job description

Janus Henderson Investors is seeking an experienced Project Manager to own and govern the Transition Services Agreement (TSA) across three firms, including Sydney, Melbourne, and cross timezone collaboration with UK/US teams. You will monitor service levels, escalate issues, and drive closure across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance.

Hybrid working arrangements and development support are offered, with opportunities for growth and a discretionary annual