Transitions Services Agreement Governance Coordinator (12mths FTC)

Janus Henderson Group; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Volunteer time to stepped away from my

Professional development support

Parental leave

Headspace subscription

ClassPass membership

All employee events

Job summary

Janus Henderson is seeking a Transitions Services Agreement Governance Coordinator for a 12-month FTC. The role focuses on TSA ownership and governance, service delivery oversight, and cross-workstream coordination across Sydney, Melbourne, UK and US time zones.

You will work with investment teams, manage governance forums, track service levels, identify risks, and drive documentation and decisions. Hybrid work options, professional development, and a supportive culture are offered.

Qualifications

• Minimum 4 years of project management experience with exposure to TSA or complex service contracts.
• Strong understanding of TSA scope, service levels, classifications, fees and exit.
• Proven ability to hold providers to account and drive timely delivery.
• Experience monitoring provider performance and managing issues and escalation.
• Based in Australia with overlap to Sydney/Melbourne and UK/US time zones.
• Excellent governance discipline: trackers, minutes, documented decisions, and no loose ends.
• Confident written and verbal communication; able to present to working groups.
• Comfortable operating amid ambiguity and incomplete documentation.
• Experience tracking risks, issues and dependencies in projects or operations.
• Pragmatic, solutions-focused and committed to high-quality work.
• Available to commence ahead of completion and commit for the TSA period.

Responsibilities

• TSA Ownership & Governance: oversee TSA management from post-signing to final agreement; maintain central TSA view; run monthly governance forum; track exit readiness and fee escalation.
• Service Delivery Oversight: monitor provider performance against service levels; track incidents and client complaints; flag delivery concerns and recommend actions; support escalation to Programme Manager.
• Relationship Management: act as day-to-day contact for provider teams; coordinate with Sydney/Melbourne teams and UK/US time zones; maintain constructive relationships while challenging performance when needed.
• Cross-Workstream Coordination: coordinate TSA dependencies across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance; translate obligations into actionable requirements.
• Hands-on Delivery: draft mark-ups, gather input, maintain trackers, document meeting outcomes; operate at both contractual detail and programme level; resolve placeholders with documented decisions.

Skills

Project management

TSA knowledge

Stakeholder management

Governance

Communication

Ambiguity handling

Risk/issue tracking

Escalation awareness

Delivery orientation

Availability for TSA duration

Job description

Transitions Services Agreement Governance Coordinator (12mths FTC)

A career at Janus Henderson is more than a job, it’s about investingin a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

TSA Ownership & Governance

• Support management of the Transition Services Agreement (TSA) from post-signing through to the final executed agreement, helping maintain oversight throughout the TSA period until integration is complete.
• Maintain and update the central view of TSA services, classifications, service levels, owners and dependencies across three firms.
• Facilitate the monthly TSA governance forum with Insignia Financial, covering agenda, service level review, issue escalation, actions and follow-up.
• Support maintenance of the TSA exit readiness tracker to help monitor exit progress, extension triggers and fee escalation.

Service Delivery Oversight

• Monitor provider performance against agreed service levels for both core and non-core services, and evidence where delivery falls short of what was committed.
• Track operational risk events, incidents, breaches and client complaints through to resolution within the agreed notification windows.
• Identify and communicate potential service delivery concerns, providing supporting facts, business impact and recommended actions.
• Support escalation of unresolved or material service issues to the Integration Programme Manager and Steering Committee, including relevant analysis and recommendations.

Relationship Management

• Serve as a key day-to-day contact for provider project and service teams, helping maintain productive working relationships and support contractual obligations.
• Work alongside the transferring investment teams in Sydney and Melbourne, and across UK and US time zones, to resolve issues before they need formal escalation.
• Keep the relationship constructive: challenge performance without damaging the working partnership needed to exit the TSA cleanly.

Cross-Workstream Coordination

• Coordinate TSA dependencies across Operations, Technology, Risk & Compliance, Legal, Distribution and Finance, given the agreement touches every workstream.
• Translate contractual obligations into practical requirements that workstream leads can act on and drive them through to closure.
• Identify and communicate where issues in one service may create risk in another, including Day 2 responsible entity transfer and Day 3 TSA exit dependencies

Hands-on Delivery

• Take a hands-on approach to supporting delivery activities, including drafting mark-ups, coordinating stakeholder input, maintaining trackers and documenting meeting outcomes.
• Be comfortable operating at both contractual detail and programme level, switching between the two as required.
• Proactively identify gaps, ambiguity and unresolved placeholders in the agreement and drive them to a documented decision.
• Carry out other duties as assigned.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• All employee events including networking opportunities and social activities

Must have skills

• Minimum 4 years of project management experience, ideally with some direct exposure to Transition Services Agreement, outsourcing arrangement or other complex service contract.
• Strong practical understanding of how a TSA works: scope, service levels, core versus non-core classification, fees and ratchets, exit and disengagement.
• Proven ability to hold a service provider to account, evidence underperformance and escape constructively without stalling delivery.
• Experience monitoring service provider performance and supporting issue management and escalation activities.
• Based in Australia and able to work alongside the transferring investment teams in Sydney or Melbourne, with overlap into UK and US time zones.
• Highly personable and credible, able to build genuine working relationships with counterparties while still raising difficult issues.
• Strong governance discipline: accurate trackers, clear minutes, documented decisions and no loose ends.
• Confident written and verbal communication, able to pitch the message for a working group or a Steering Committee.
• Comfortable operating with ambiguity, incomplete documentation and competing priorities.
• Experience tracking risks, issues and dependencies within project or operational environments.
• Sound judgement with the ability to identify when issues require escalation and seek guidance where appropriate.
• Comfortable rolling up sleeves to get work done, particularly during critical phases of the transition.
• Pragmatic and solutions-focused mindset with a commitment to delivering high-quality work
• Available to commence ahead of completion and to commit for the duration of the TSA period.

Nice to have skills

• Previous post-merger integration or separation experience, particularly TSA exit and disengagement.
• Familiarity with Australian asset management operating models, including responsible entity, custody and unit registry arrangements.
• Working knowledge of investment platforms and market data vendors such as Bloomberg, FactSet and Aladdin.
• Professional project, contract or vendor management certification (e.g. PRINCE2, PMP, IACCM or equivalent).
• Experience in regulated or complex organisational environments

Supervisory responsibilities

• No

Potential for growth

• Regular training
• Continuing education courses

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere.

Janus Henderson Investors is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at *********@janushenderson.com