Trusted Advisor: Customer Success Engineer, Telemetry

ProfilHQ; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Cribl in Sydney is seeking a Senior Customer Success Engineer who acts as a trusted advisor to help customers achieve value from Cribl observability solutions. You will lead post-sales engagements, become a product expert, and work with stakeholders to drive KPIs.

This remote-first role requires 5+ years in customer advocacy, deep knowledge of observability and data pipelines, and the ability to communicate with executives.

Qualifications

• 5+ years in post-sales with customer advocacy and value delivery.
• Strong communication and relationship management with empathy.
• Experience presenting in program reviews or executive forums.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security.
• Proven ability to drive new use-cases to reduce, enrich, and route data.
• Willingness to work across multiple time zones in a remote-first environment.

Responsibilities

• Act as trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl product expert as customers build observability pipelines to transform data.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at large customers.
• Communicate effectively to tech touch customers utilizing data-driven metrics.
• Drive continued value by expanding usage of existing use cases and identifying new data sources.
• Collaborate cross-functionally with Cribl sales, marketing, product, experience, and engineering as the voice of the customer.
• Keep customers healthy in their journey to realize value with their Cribl purchase, and grow as customers.
• Mentor and coach team members within the Customer Experience organization.
• Remote-first environment with flexibility for unusual hours across time zones.

Skills

Customer advocacy

Relationship management

Communication

Public speaking

Problem solving

Data-driven

Tools

GainSight

AWS

Azure

GCP

Cribl products

Job description

Cribl in Sydney is seeking a Senior Customer Success Engineer who acts as a trusted advisor to help customers achieve value from Cribl observability solutions. You will lead post-sales engagements, become a product expert, and work with stakeholders to drive KPIs.

This remote-first role requires 5+ years in customer advocacy, deep knowledge of observability and data pipelines, and the ability to communicate with executives.