Strategic Customer Success Engineer | Remote (Sydney)

Kenyan Edu; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Cribl is seeking a Customer Success Engineer to serve as a trusted advisor for Sydney-based customers from onboarding through expansion. This remote-first role requires deep technical fluency in observability pipelines and data lifecycle management, aligning product value with business outcomes.

You will partner with sales, product, and engineering to deliver measurable outcomes, drive adoption of Cribl solutions, and mentor teammates across time zones while maintaining customer health and

Qualifications

• Minimum 5 years in a related function with direct customer advocacy.
• Experience presenting to program reviews or similar events.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security.
• Proven ability to drive continuous product value by developing new use-cases.

Responsibilities

• Act as trusted advisor for customers across onboarding to expansion.
• Become the Cribl product expert as customers build observability pipelines.
• Establish relationships with stakeholders and senior management to drive success plans.
• Communicate effectively to tech touch customers using data-driven metrics.
• Drive value by expanding use cases and data sources.
• Collaborate across sales, marketing, product, experience and engineering.
• Keep customers healthy in their journey and realize value from Cribl.
• Mentor, coach and support team members within Customer Experience.

Skills

Customer advocacy

Communication

Relationship management

Problem solving

Mentoring

Tools

GainSight

Splunk

Elastic

Datadog

Snowflake

Job description

Cribl is seeking a Customer Success Engineer to serve as a trusted advisor for Sydney-based customers from onboarding through expansion. This remote-first role requires deep technical fluency in observability pipelines and data lifecycle management, aligning product value with business outcomes.

You will partner with sales, product, and engineering to deliver measurable outcomes, drive adoption of Cribl solutions, and mentor teammates across time zones while maintaining customer health and