Customer Success Engineer, Sydney

Cribl; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Cribl is hiring a Customer Success Engineer in Sydney. You will act as a trusted advisor to customers, helping them achieve outcomes with Cribl solutions and observability pipelines.

The role requires deep post-sales engagement, a data-driven approach, and strong cross-functional collaboration to drive ongoing value. You will partner with executives and teams to ensure customer health, expansion, and successful outcomes, while mentoring peers in the Customer Experience org.

Qualifications

• 5+ years in a related function with direct customer advocacy and engagement experience in post-sales.
• Customer-first mindset with strong communication and relationship management.
• Customer-facing presentation history in program reviews or similar events.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with data pipelines.
• Proven ability to drive continuous product value by developing new use-cases.
• Quick learner with good technical and problem-solving skills.

Responsibilities

• Act as a trusted/strategic advisor for customers across the CS lifecycle.
• Become the trusted Cribl product expert as customers build observability pipelines.
• Establish and maintain relationships with senior stakeholders to drive success KPIs.
• Communicate effectively with tech-touch customers using data-driven metrics.
• Drive expanded value by broadening use cases, teams and data sources.
• Collaborate cross-functionally with sales, marketing, product, experience and engineering.
• Maintain customer health and growth throughout the journey.
• Mentor and coach team members within the Customer Experience organization.
• Occasionally perform duties outside standard hours due to time-zone coverage.

Skills

Customer advocacy

Relationship management

Presentation skills

Observability

Data pipelines

IT Operations

Security

Cloud platforms

Tools

Cribl products

Splunk

Elastic

Datadog

Snowflake

GainSight

AWS

Azure

GCP

Job description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Location: Sydney

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Location: Sydney

Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.

The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

As An Active Member Of Our Team, You Will…

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
• Customer facing presentation history in program reviews or similar events
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills

Bonus Points/Preferred Qualifications:

• • Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
  • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • You live in Sydney

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Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.