Remote Customer Success Engineer - AI Telemetry

Cribl; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Cribl is hiring a Customer Success Engineer in Sydney. You will act as a trusted advisor to customers, helping them achieve outcomes with Cribl solutions and observability pipelines.

The role requires deep post-sales engagement, a data-driven approach, and strong cross-functional collaboration to drive ongoing value. You will partner with executives and teams to ensure customer health, expansion, and successful outcomes, while mentoring peers in the Customer Experience org.

Qualifications

• 5+ years in a related function with direct customer advocacy and engagement experience in post-sales.
• Customer-first mindset with strong communication and relationship management.
• Customer-facing presentation history in program reviews or similar events.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with data pipelines.
• Proven ability to drive continuous product value by developing new use-cases.
• Quick learner with good technical and problem-solving skills.

Responsibilities

• Act as a trusted/strategic advisor for customers across the CS lifecycle.
• Become the trusted Cribl product expert as customers build observability pipelines.
• Establish and maintain relationships with senior stakeholders to drive success KPIs.
• Communicate effectively with tech-touch customers using data-driven metrics.
• Drive expanded value by broadening use cases, teams and data sources.
• Collaborate cross-functionally with sales, marketing, product, experience and engineering.
• Maintain customer health and growth throughout the journey.
• Mentor and coach team members within the Customer Experience organization.
• Occasionally perform duties outside standard hours due to time-zone coverage.

Skills

Customer advocacy

Relationship management

Presentation skills

Observability

Data pipelines

IT Operations

Security

Cloud platforms

Tools

Cribl products

Splunk

Elastic

Datadog

Snowflake

GainSight

AWS

Azure

GCP

Job description

Cribl is hiring a Customer Success Engineer in Sydney. You will act as a trusted advisor to customers, helping them achieve outcomes with Cribl solutions and observability pipelines.

The role requires deep post-sales engagement, a data-driven approach, and strong cross-functional collaboration to drive ongoing value. You will partner with executives and teams to ensure customer health, expansion, and successful outcomes, while mentoring peers in the Customer Experience org.