Treatment Coordinator

Avira Dental; Penrith City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Avira Dental in Western Sydney is seeking a warm, organised Treatment Coordinator to deliver an exceptional patient experience. From the initial consult through completion, you will guide patients, discuss treatment plans and costs, and coordinate appointments with the dental team.

You will be a pivotal point of contact, ensuring patients feel informed, supported and valued, while contributing to continuous improvements in our processes and patient journey.

Qualifications

• Excellent communication and people skills.
• Highly organised, proactive and detail-focused.
• Builds trust and genuinely enjoys helping people.
• Comfort discussing treatment costs and follow-ups with patients.
• Experience in dental, medical, or high-end customer service is valued.

Responsibilities

• Build strong relationships with new and existing patients.
• Guide patients through the treatment journey from consultation to completion.
• Discuss treatment plans, fees, timelines and payment options.
• Follow up with patients after consultations and answer questions.
• Coordinate appointments, treatment stages and milestones.
• Manage active and pending treatment cases in CRM and systems.
• Work closely with dentists, clinical teams and front office for a seamless experience.
• Ensure every patient feels informed, supported and valued.
• Identify opportunities to improve systems and patient experience.
• Take ownership of patients and ensure nothing falls through the cracks.

Skills

Excellent communication

People skills

Highly organised

CRM experience

Treatment coordination

Job description

Build relationships. Create exceptional patient experiences. Grow your career with one of Western Sydney’s most exciting dental teams.

At Avira Dental, we create more than beautiful smiles — we help people rediscover their confidence.

We’re looking for a Treatment Coordinator who is warm, organised, confident with people, and passionate about creating an exceptional patient experience.

For the right person, there is significant opportunity to grow within Avira, including future leadership and multi-site roles.

About the Role

You’ll be one of the key people patients remember from their experience at Avira.

From the moment a patient attends their consultation, you’ll help make their journey feel clear, organised and genuinely cared for.

Your responsibilities will include:

• Building strong relationships with new and existing patients.
• Guiding patients through their treatment journey from consultation through to completion.
• Confidently discussing treatment plans, fees, timelines and payment options.
• Following up with patients after consultations and answering questions they may have.
• Coordinating appointments, treatment stages and important patient milestones.
• Managing active and pending treatment cases through our CRM and internal systems.
• Working closely with dentists, clinical teams and front office to create a seamless patient experience.
• Making sure every patient feels informed, supported and valued throughout their journey.
• Identifying opportunities to improve our systems and patient experience.
• Taking ownership of your patients and ensuring that nothing falls through the cracks.

About You

You’ll thrive in this role if you:

• Have excellent communication and people skills.
• Are highly organised, proactive and detail-focused.
• Build trust easily and genuinely enjoy helping people.
• Are confident discussing treatment costs and following up with patients.
• Enjoy working in a fast-paced, high-performing team.
• Experience in dental, medical, treatment coordination, sales, hospitality, luxury retail or high-end customer service is highly regarded, but attitude, communication skills and cultural fit are equally important.

Why Join Avira?

• Supportive and ambitious team culture.
• Training and ongoing professional development.
• Opportunities to progress into leadership and multi-site roles.
• Beautiful, state-of-the-art clinic.

Highly competitive remuneration