Dental Treatment Experience Lead

Avira Dental; Penrith City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Avira Dental in Western Sydney is seeking a warm, organised Treatment Coordinator to deliver an exceptional patient experience. From the initial consult through completion, you will guide patients, discuss treatment plans and costs, and coordinate appointments with the dental team.

You will be a pivotal point of contact, ensuring patients feel informed, supported and valued, while contributing to continuous improvements in our processes and patient journey.

Qualifications

• Excellent communication and people skills.
• Highly organised, proactive and detail-focused.
• Builds trust and genuinely enjoys helping people.
• Comfort discussing treatment costs and follow-ups with patients.
• Experience in dental, medical, or high-end customer service is valued.

Responsibilities

• Build strong relationships with new and existing patients.
• Guide patients through the treatment journey from consultation to completion.
• Discuss treatment plans, fees, timelines and payment options.
• Follow up with patients after consultations and answer questions.
• Coordinate appointments, treatment stages and milestones.
• Manage active and pending treatment cases in CRM and systems.
• Work closely with dentists, clinical teams and front office for a seamless experience.
• Ensure every patient feels informed, supported and valued.
• Identify opportunities to improve systems and patient experience.
• Take ownership of patients and ensure nothing falls through the cracks.

Skills

Excellent communication

People skills

Highly organised

CRM experience

Treatment coordination

Job description

Avira Dental in Western Sydney is seeking a warm, organised Treatment Coordinator to deliver an exceptional patient experience. From the initial consult through completion, you will guide patients, discuss treatment plans and costs, and coordinate appointments with the dental team.

You will be a pivotal point of contact, ensuring patients feel informed, supported and valued, while contributing to continuous improvements in our processes and patient journey.