Treatment Coordinator

National Dental Care; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Care Family Dental is seeking a Treatment Coordinator to guide patients through their dental journey, serving as the warm bridge between our clinical team and our patients, ensuring a smooth and supportive experience from first contact through treatment.

The role is based primarily at the Sunshine clinic with occasional support at Gisborne Dental Group, where you will help patients understand treatment options, navigate financials, coordinate appointments, and work closely with clinicians to

Qualifications

• 4+ years experience in a client-facing role (e.g. sales, healthcare, hospitality).
• Confident in presenting information and building relationships.
• Excellent verbal and written communication skills.
• Excellent organisational skills and ability to function within a team environment as a supportive and positive contributor.
• Creative problem-solving skills.
• Empathy for the needs of others and a professional demeanour.
• Dental industry experience is desirable, but not required.

Responsibilities

• Build strong, trusting relationships with patients
• Present and "close" dental treatment plans with clarity and empathy
• Coordinate appointments and ensure smooth scheduling
• Support patients through financial arrangements and insurance queries
• Collaborate with the clinical team to deliver a seamless patient experience
• Schedule and coordinate General Anaesthesia and IV sedation appointments
• Contribute innovative ideas and strategies to improve productivity and efficiency within your role and the practice

Skills

Client-facing experience

Communication skills

Organisational skills

Team player

Problem-solving

Empathy

Dental industry experience (desirable)

Job description

At Care Family Dental, we believe a healthy smile can transform lives. Our purpose goes beyond dentistry—we empower confidence, create comfort, and help people reconnect with their potential. We're now seeking a Treatment Coordinator to be the warm, knowledgeable bridge between our clinical team and our patients.

This is more than a job—it's an opportunity to step into a purpose-driven career that blends relationship-building, patient care, and marketing strategy in a supportive, growth-driven environment.

About the role

As our Treatment Coordinator, you'll be a key player in guiding patients through their dental journey—from the first hello to starting treatment. You will be liaison between the dental provider and our patients and assist in the ensuring patients have a great experience. You will coordinate treatment plans with the dental provider and help patients understand their options, navigate financials, and feel supported every step of the way.

This is the perfect role for someone with a dental industry background, customer service, sales, or healthcare background who's ready to step into a more rewarding and patient care driven career—with full training and support provided.

The role will be primarily based at the Sunshine clinic however support at Gisborne Dental Group may also be required from time-to-time.

Key responsibilities

• Build strong, trusting relationships with patients
• Present and "close" dental treatment plans with clarity and empathy
• Coordinate appointments and ensure smooth scheduling
• Support patients through financial arrangements and insurance queries
• Collaborate with the clinical team to deliver a seamless patient experience
• Schedule and coordinate General Anaesthesia and IV sedation appointments
• Contribute innovative ideas and strategies to improve productivity and efficiency within your role and the practice

About you

You're compassionate and professional with a drive to make a diference in people's lives. The ideal candidate possesses:

• 4+ years experience in a client-facing role (e.g. sales, healthcare, hospitality)
• Confidence in presenting information and building relationships
• Excellent verbal and written communication skills
• Excellent organisational skills and ability to function within a team environment as a supportive and positive contributor
• Creative problem-solving skills
• Empathy for the needs of others and a professional demeanour
• Dental industry experience is desirable, but not required