Treatment Coordinator

seek.com.au; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Above-award remuneration

Dental discounts

Bonuses

Growth reviews

Ongoing training

Mentoring

Job summary

SmileWorks Dental Doreen is seeking a Treatment Coordinator to join our team in Doreen, Melbourne. You’ll bring a positive, proactive attitude and outstanding customer service to help patients feel confident about their care.

In this full-time role you’ll manage bookings, payments, and patient records, conduct consultations, and explain treatment timelines and outcomes. You’ll balance admin tasks with patient care while representing the practice with clarity, kindness, and professionalism.

Qualifications

• Experience in a dental or medical setting, particularly in customer service and/or sales.
• A confident communicator who builds rapport easily.
• Effective at multi-tasking and managing busy schedules.

Responsibilities

• Deliver outstanding customer service in-person, over the phone, by text, and via email.
• Assisting patients before and after treatment.
• Managing bookings, payments, and patient records.
• Conducting patient consultations and explaining treatment processes, costs, timelines, and outcomes.
• Using Microsoft Office and specialist dental applications.
• Balancing administration tasks with patient care responsibilities.
• Demonstrating accuracy, attention to detail, and professionalism.
• Communicating with clarity, kindness, and respect with both patients and colleagues.

Skills

Customer service

Time management

Communication

Organised

Education

Experience in dental/medical setting

Tools

Microsoft Office

Dental software

Job description

Join Our Expanding Team – Treatment Coordinator Position Available in Doreen

An exceptional candidate with a positive, supportive personality, excellent customer service skills, and strong time-management, to join our team at SmileWorks Dental Doreen.

This is a full-time position (part-time may be considered for the right candidates).

We are…

A well-established dental practice in Doreen, Melbourne, committed to providing high-quality dentistry using the latest technology.
Our focus is on building strong, long-term relationships with our patients while supporting and valuing every team member.

The role involves…

Delivering outstanding customer service in-person, over the phone, by text, and via email

Assisting patients before and after treatment

Managing bookings, payments, and patient records

Conducting patient consultations and explaining treatment processes, costs, timelines, and outcomes

Using Microsoft Office and specialist dental applications

Balancing administration tasks with patient care responsibilities

Demonstrating accuracy, attention to detail, and professionalism

Communicating with clarity, kindness, and respect with both patients and colleagues

We’d love to hear from you if you are…

Experienced in a dental or medical setting, particularly in customer service and/or sales

A confident communicator who builds rapport easily

Effective at multi-tasking and managing busy schedules

Highly organised, detail-oriented, and reliable

Positive, proactive, and able to show initiative

Professional, discreet, and respectful

A supportive team player who enjoys contributing to shared success

Keen to learn, grow, and continue professional development

We offer…

Above-award remuneration

Employee discounts on dental services

Performance-based bonuses

Regular reviews and growth opportunities

Ongoing training and development

Mentoring and career support

A positive workplace culture with respect for work/life balance