Luxury Travel Manager | Gold Coast

AA Appointments; Gold Coast City; Presencial; AUD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped commission

Superannuation

Health & wellness benefits

Worldwide reward holidays

Luxury travel famils

Industry perks

Professional development

Career progression

Descripción de la vacante

AA Appointments in Broadbeach is seeking a Travel Manager to lead a luxury travel team, crafting bespoke itineraries for discerning clients. You will mentor consultants and drive sales targets while delivering world-class, personalised service.

In this role you will manage international itineraries, build lasting client relationships and promote a culture of exceptional customer experience. A rewarding career with attractive incentives awaits.

Formación

• Leadership or coaching experience within the travel industry
• Strong knowledge of the luxury travel market
• Extensive international destination and product knowledge
• Proven track record of achieving sales targets and KPIs
• Motivate and develop a successful sales and service team
• Exceptional customer service and communication skills
• Strong relationship-building abilities
• Polished, professional, consultative approach
• Passion for creating extraordinary travel experiences

Responsabilidades

• Lead, guide and mentor a high-performing travel team
• Support consultants to achieve individual and team sales targets and KPIs
• Drive a culture of exceptional customer service and commercial success
• Consult with clients to create bespoke luxury itineraries
• Build lasting relationships through personalised service and communication
• Understand client travel styles, interests and expectations
• Curate complex international itineraries and memorable experiences
• Maximise sales opportunities while maintaining a service focus
• Develop repeat and referral business
• Share destination and product knowledge across the team
• Ensure a seamless client journey from first contact to return home

Descripción del empleo

Base Salary + Uncapped Commission + Super + Luxury Travel Benefits + Health & Wellness Perks

Lead a high-performing team. Curate extraordinary journeys. Build a rewarding career in luxury travel.

An exciting opportunity is available for an experienced Travel Manager to join a successful luxury travel business in Broadbeach.

Combining leadership, sales and high-end travel, this role is ideal for an accomplished luxury travel professional who enjoys mentoring a team while continuing to work with discerning clients and create exceptional, tailor-made journeys.

With uncapped earning potential, luxury travel benefits, worldwide reward holidays, incredible famils and ongoing career development, this is an opportunity to take your luxury travel career to the next level.

THE COMPANY

Join a highly regarded travel business where personalised service, exceptional product knowledge and long-term client relationships are at the heart of everything they do.

You’ll become part of a lively, dynamic and close-knit team operating from boutique premises in a fantastic Broadbeach location.

The business offers:

• A collaborative and supportive team environment
• Management that genuinely invests in its people
• A strong focus on work-life balance
• A culture that celebrates individual and team success
• Regular office events and team activities
• Excellent opportunities for professional development and career progression

THE ROLE

As Travel Manager, you’ll lead, guide and mentor a successful team of travel professionals while ensuring clients continue to receive an outstanding level of personalised service.

Working within the luxury travel market, you and your team will look after experienced travellers with discerning tastes, creating bespoke itineraries to some of the world’s most spectacular destinations.

Your responsibilities will include:

• Leading, motivating and mentoring a high-performing travel team
• Supporting consultants to achieve individual and team sales targets and KPIs
• Driving a culture of exceptional customer service and commercial success
• Consulting with clients and creating bespoke luxury itineraries
• Building strong, lasting relationships through personalised service and exceptional communication
• Understanding clients' individual travel styles, interests and expectations
• Curating complex international itineraries and memorable travel experiences
• Maximising sales opportunities while maintaining a consultative, service-focused approach
• Developing repeat and referral business
• Sharing destination and product expertise across the team
• Ensuring every client receives a seamless experience from initial consultation through to their return home

You’ll also have dedicated appointment time with clients, allowing you to provide a highly personalised consultation rather than feeling pressured to rush from one enquiry to the next.

WHAT'S ON OFFER

This role offers much more than a standard travel management position.

• Base salary + uncapped commission + Super
• Genuine uncapped OTE
• Monday to Friday only
• Individual and team incentives
• Luxury travel benefits and exclusive industry perks
• Worldwide reward holidays
• Luxury travel famils, allowing you to experience destinations and products first-hand
• Exposure to some of the world’s most exclusive events, experiences and destinations
• Health and wellness benefits
• Dedicated client appointment time
• The opportunity to build and grow a strong repeat and referral client base
• Ongoing professional development
• Genuine career progression opportunities
• Supportive and approachable management
• Regular office events and a fantastic workplace culture
• Boutique premises in a sought‑after Broadbeach location

WHAT YOU'LL NEED TO SUCCEED

To excel in this position, you’ll be an experienced travel professional who combines strong leadership skills with luxury travel expertise and a genuine passion for exceptional service.

• Proven leadership, coaching or mentoring experience within the travel industry
• Strong knowledge of the luxury travel market
• Extensive international destination and product knowledge
• A proven track record of achieving and exceeding sales targets and KPIs
• The ability to motivate and develop a successful sales and service team
• Exceptional customer service skills
• Strong relationship-building abilities
• Excellent written and verbal communication skills
• Confidence dealing with experienced and discerning travellers
• Strong organisational and time-management skills
• A polished, professional and consultative approach
• A genuine passion for creating extraordinary travel experiences