Admin Officer

Family and Disability Services; Cairns Regional; On-site; AUD 46,000 - 66,000; Part time

Benefits offered by this job

NFP Salary Packaging

Flexible work arrangements

Professional development opportunities

Job summary

UnitingCare Queensland FaDS is seeking an Administration Officer to support the Domestic and Family Violence Counselling Service across the Port Douglas–Daintree region. You will handle reception, appointments, records, and basic financial tasks in a trauma-informed, confidential manner.

This permanent part-time role offers flexible work arrangements, value-driven not-for-profit environment, and opportunities to contribute to child and family wellbeing across Mossman and Port Douglas.

Qualifications

• Certificate IV in Business Administration or equivalent, with at least two years supporting management.
• Advanced Microsoft 365 skills and database experience.
• Strong organisation, attention to detail and written communication.
• Current Queensland Driver’s license and ability to travel; Blue Card.

Responsibilities

• Provide respectful, trauma-aware reception and referral intake administration.
• Coordinate appointments, travel and outreach while respecting privacy.
• Maintain secure records and prepare correspondence, minutes and reports.
• Process accounts, purchasing and reconciliations, and maintain financial records.
• Coordinate supplies, facilities and equipment, and support service improvements.

Skills

Reception

Administrative support

Records management

Customer service

Education

Certificate IV in Business Administration

Tools

Microsoft 365

Job description

Administration Officer | DFV Counselling | Port Douglas / Mossman Employment Term: Permanent Part-Time (22.8 hours per week) Location: Mossman / Port Douglas Remuneration: $40.49 per hour + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. This is an exciting opportunity to join our new Domestic and Family Violence Counselling Service supporting children, young people and families across the Port Douglas–Daintree region.

Your part in our UnitingCare team As our Administration Officer, you’ll provide administrative, financial and day-to-day operational support to our Domestic and Family Violence Counselling and Court Support Service across the Port Douglas–Daintree region. You’ll be a welcoming first point of contact for clients and help our team keep appointments, records and service arrangements running smoothly. Working with the Service Leader, you’ll use initiative, sound judgement and a sensitive approach to confidential information.

Key responsibilities will include:

• Provide respectful, trauma-aware reception, manage enquiries and support referral and intake administration.
• Coordinate appointments, meetings, travel and outreach arrangements, respecting privacy and safe-contact requirements.
• Maintain accurate, secure records and prepare correspondence, minutes, reports and service data.
• Process accounts, purchasing and reconciliations, and maintain financial and resource records.
• Coordinate supplies, facilities and equipment, and support service establishment and improvements.

What makes a difference for us?

Certificate IV in Business Administration or a relevant qualification, or significant relevant experience, plus at least two years supporting management or operational teams. Advanced Microsoft 365 skills, confidence using databases and experience in financial administration. Strong organisation, attention to detail and written communication, with the ability to manage competing priorities. A respectful, sensitive communication style, sound judgement and discretion with confidential information. Ability to resolve routine administrative issues and work collaboratively while maintaining professional boundaries. A current Queensland Driver’s license and/or ability to travel to meet client and program needs. Working with Children’s Check (Blue Card)

Desirable:

community services or related sector experience, trauma-aware administration and knowledge of safe client contact or outreach services.

What makes a difference for you?

Flexible work arrangements to support work-life balance

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• We’d love you to be part of our UnitingCare family

The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare. UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.