Trauma-Informed Support Worker (Part-Time) Family Violence

Good Shepherd; Melbourne; On-site; AUD 85,000 - 104,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 in tax‑

Entertainment up to $2,650

4 days gifted leave at Christmas and-E

Additional leave through purchase

Employee Assistance Program

Portable long service leave program

Job summary

Good Shepherd Australia New Zealand seeks a Program Support Worker to provide practical, trauma-informed assistance to women and young people escaping family violence in a residential setting. You’ll work part-time across a seven-day roster, helping with daily tasks and safety planning.

You’ll collaborate with skilled practitioners, learn under regular supervision, and contribute to a culturally safe, supportive environment where clients feel respected, valued and empowered to move forward.

Qualifications

• Diploma of Community Services or equivalent with up to 0–2 years’ experience welcomed.
• Knowledge of trauma-informed practice, family violence dynamics, MARAM and the broader family violence service system.
• Strong interpersonal and communication skills to build respectful relationships with clients and collaborate with colleagues.

Responsibilities

• Provide practical, trauma-informed support that promotes safety, wellbeing and stability for victim survivors.
• Support women and young people with day-to-day needs while creating a safe, welcoming environment.
• Respond to immediate needs and emerging risks in collaboration with specialist family violence practitioners.
• Connect victim survivors with appropriate services, resources and supports that strengthen their safety and independence.
• Collaborate with the broader team to ensure consistent, person-centred and culturally safe support within Bridget House.

Skills

Interpersonal skills

Trauma-informed practice

Culturally safe practice

Education

Diploma of Community Services

Job description

Good Shepherd Australia New Zealand seeks a Program Support Worker to provide practical, trauma-informed assistance to women and young people escaping family violence in a residential setting. You’ll work part-time across a seven-day roster, helping with daily tasks and safety planning.

You’ll collaborate with skilled practitioners, learn under regular supervision, and contribute to a culturally safe, supportive environment where clients feel respected, valued and empowered to move forward.