Program Support Worker (CSE025)

Good Shepherd; Frankston; Presencial; AUD 85.000 - 104.000; Tempo parcial

Benefícios oferecidos por esta vaga

Salary packaging

Gifted leave 4 days at Christmas/East

Employee Assistance Program

Purchase leave options

Resumo da vaga

Good Shepherd Australia New Zealand is seeking a Part-time role based in Victoria, providing practical, trauma-informed support to victim survivors within a residential setting at Bridget House. The position emphasizes safety, independence, and culturally safe practice, with supervision and professional development opportunities.

Ideal candidates hold a Diploma in Community Services or equivalent, with up to 2 years of relevant experience and a commitment to inclusive service delivery for

Qualificações

• Diploma of Community Services or equivalent is required or welcomed with 0–2 years of experience.
• Emerging experience or knowledge in supporting families and young people with diverse and complex needs.
• Understanding of trauma-informed practice, family violence dynamics, MARAM and the broader family violence service system.
• Strong interpersonal and communication skills to build respectful relationships with clients and collaborate with colleagues.
• Commitment to culturally safe, inclusive and person-centred practice.

Responsabilidades

• Provide practical, trauma-informed support that promotes safety, wellbeing and stability for victim survivors.
• Support women and young people with day-to-day needs while creating a safe, welcoming and respectful environment.
• Respond to immediate needs and emerging risks in collaboration with specialist family violence practitioners.
• Connect victim survivors with appropriate services, resources and supports that strengthen their safety and independence.
• Collaborate with the broader team to ensure consistent, person-centred and culturally safe support within Bridget House.

Conhecimentos

Trauma-informed practice

Family violence awareness

MARAM knowledge

Interpersonal communication

Formação

Diploma of Community Services or equivalent

Descrição da vaga

Make a meaningful difference by providing practical, compassionate support that helps women and young people escaping family violence feel safe, supported and empowered to move forward.

About the Role

Permanent

Hours

Part time - multiple FTEs available

Location

2% above SCHADS 4.1 / $94,124.78 + Super

Why you'll love this role

• Start or grow your career in specialist family violence services within a supportive residential setting.
• Build your skills through regular supervision, reflective practice and professional development.
• Make a practical difference by helping victim survivors feel safe, supported and connected as they move forward.

What you'll be doing

• Provide practical, trauma-informed support that promotes safety, wellbeing and stability for victim survivors.
• Support women and young people with day-to-day needs while creating a safe, welcoming and respectful environment.
• Respond to immediate needs and emerging risks in collaboration with specialist family violence practitioners.
• Connect victim survivors with appropriate services, resources and supports that strengthen their safety and independence.
• Collaborate with the broader team to ensure consistent, person-centred and culturally safe support within Bridget House.

What you'll bring

• Bring relevant knowledge or skills from study, such as a Diploma of Community Services or equivalent, with up to 0-2 years' experience welcomed.
• Bring emerging experience or knowledge relevant to supporting families and young people with diverse and complex needs.
• Demonstrate an understanding of trauma-informed practice, family violence dynamics, MARAM and the broader family violence service system.
• Use strong interpersonal and communication skills to build respectful relationships with clients and work collaboratively with colleagues and service providers.
• Be committed to culturally safe, inclusive and person-centred practice that respects diversity, self-determination and the individual needs of victim survivors.

Ideally, you'll also have

• Experience in family violence or case support work, particularly supporting families, young people or culturally diverse communities.
• A current full Victorian driver's licence and flexibility to work across a seven-day roster, including weekends and public holidays.

Why work with us?

• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2,650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Good Shepherd

At Good Shepherd, we work towards a more equitable future where women, girls and families can thrive. Through services that support financial wellbeing, family safety, education and community connection, we help people build secure, fulfilling lives. Alongside our direct services, we advocate for lasting social change and address the underlying causes of disadvantage. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels safe, respected and able to belong.

Good Shepherd Australia New Zealand (GSANZ)

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

Our commitment to inclusion and safety

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment Working with Children Check, National Criminal History check and proof of the right to work in Australia.

APPLICATIONS CLOSE: FRIDAY, 23 NOVEMBER 2026