Trauma-Informed Support Worker – Domestic Violence Refuge

Ruah; Western Australia; On-site; AUD 65,000 - 79,000; Full time

Benefits offered by this job

SCHADS Level 2 salary

5 weeks annual leave

16 weeks paid parental leave

Employee Assistance Program

Journey Cover

Salary packaging up to $15,900

Meal entertainment packaging up to $2,

Job summary

Ruah in Western Australia is seeking a dedicated Support Worker to assist women and children accessing a family and domestic violence refuge. This 38-hour-per-week, full-time role operates across five days with fixed day shifts to ensure continuous, high-quality support during residents’ stays.

You will provide practical, trauma-informed assistance, build safety and independence, and help clients access community services while maintaining accurate records and collaborating with teams.

Qualifications

• Completion of, or progress towards, a relevant Certificate II or III qualification, relevant work experience and/or lived experience.
• Ability to build positive and professional relationships with clients who have diverse and complex needs.
• Strong interpersonal and communication skills.
• Ability to work independently while contributing positively to a team environment.
• Resilience, emotional maturity and the ability to model positive behaviours.
• Sound computer skills, including Microsoft Office and client management systems.
• Knowledge and understanding of diversity, inclusion and cultural safety, particularly Aboriginal culture.
• Commitment to working within and contributing to Ruah's vision, mission and values.

Responsibilities

• Provide trauma-informed, person-centred support to women and children accessing crisis accommodation.
• Build positive relationships that promote safety, wellbeing and independence.
• Support residents to achieve their goals through practical assistance and recovery-focused interventions.
• Assist clients to attend appointments and connect with relevant community services and supports.
• Deliver daily living and activity-based supports that strengthen confidence and self-management skills.
• Maintain accurate client records, case notes and service documentation.
• Work collaboratively with internal teams and external stakeholders to achieve positive outcomes for families.
• Contribute to a safe, inclusive and supportive environment for residents and colleagues.
• Follow organisational policies, procedures and safeguarding requirements.
• Participate in supervision, team meetings and continuous improvement activities.

Skills

Interpersonal skills

Communication skills

Team player

Resilience

Microsoft Office

Client management systems

Cultural awareness

Education

Certificate II/III qualification

Lived experience

Tools

Microsoft Office

Client management systems

Job description

Ruah in Western Australia is seeking a dedicated Support Worker to assist women and children accessing a family and domestic violence refuge. This 38-hour-per-week, full-time role operates across five days with fixed day shifts to ensure continuous, high-quality support during residents’ stays.

You will provide practical, trauma-informed assistance, build safety and independence, and help clients access community services while maintaining accurate records and collaborating with teams.