Support Worker – Domestic Violence Refuge (Trauma-Informed)

Ruah; City Of Vincent; On-site; AUD 65,000 - 79,000; Full time

Benefits offered by this job

Level 2 SCHADS Award salary

5 weeks annual leave

16 weeks parental leave

Employee Assistance Program

Salary packaging up to 15900 AUD

Meal entertainment packaging 2650 AUD

Additional salary packaging options

Job summary

Ruah is seeking a dedicated Support Worker to assist women and children in a family and domestic violence refuge in Western Australia. This is a designated female-only role under the Equal Opportunity Act.

You will provide trauma-informed, person-centred support, help residents access services, and work with the Team Lead to promote safety, stability and independence during their stay. Rotating day shifts across 5 days.

Qualifications

• Completion of, or progress towards, a relevant Certificate II or III qualification, relevant work experience and/or lived experience.
• Ability to build positive relationships with clients with diverse and complex needs.
• Strong interpersonal and communication skills.
• Ability to work independently while contributing positively to a team environment.
• Resilience and emotional maturity.

Responsibilities

• Provide trauma-informed, person-centred support to women and children in crisis accommodation.
• Build positive relationships to promote safety, wellbeing and independence.
• Assist residents to achieve goals through practical assistance and recovery-focused interventions.
• Help clients attend appointments and connect with relevant community services.
• Deliver daily living supports to strengthen confidence and self-management.
• Maintain accurate client records and service documentation.
• Work collaboratively with internal teams and external stakeholders to achieve positive outcomes.
• Contribute to a safe, inclusive and supportive environment for residents and colleagues.
• Follow organisational policies and safeguarding requirements.
• Participate in supervision, team meetings and continuous improvement activities.

Skills

Empathy & communication

Trauma-informed care

Interpersonal skills

Independent with team

Resilience

Computer skills

Cultural safety knowledge

Commitment to Ruah values

Education

Certificate II/III qualification

Tools

Microsoft Office

Client management systems

Record-keeping software

Job description

Ruah is seeking a dedicated Support Worker to assist women and children in a family and domestic violence refuge in Western Australia. This is a designated female-only role under the Equal Opportunity Act.

You will provide trauma-informed, person-centred support, help residents access services, and work with the Team Lead to promote safety, stability and independence during their stay. Rotating day shifts across 5 days.