Trauma-Informed Office & Client Coordinator Brisbane

knowmore Legal Service Limited; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

12.5% superannuation

Annual leave loading

Flexible workplace

Employee Assistance Program

Job summary

Knowmore Legal Service Limited is seeking an Office and Client Coordinator in Brisbane to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven team. You will welcome clients, triage inquiries, and ensure accurate records while coordinating rooms, travel and IT needs.

The role requires strong organisational skills, discretion, and the ability to work independently within a multidisciplinary environment.

Qualifications

• Maintain a high level of attention to detail in records and data entry.
• Excellent organisational and time management skills to manage diverse tasks.
• Discretion and sensitivity; refer to a colleague when appropriate.
• Flexible, professional approach within a multi-disciplinary team.
• Ability to work independently and as part of a team.
• Strong interpersonal skills to relate to diverse people.
• IT proficiency with systems for recording data and reporting.
• Manage competing demands and find creative solutions.
• Proactively manage own care and workload.

Responsibilities

• Welcome and support walk-in clients and connect to appropriate service pathways.
• Respond to high-volume phone and email enquiries, triage and escalate as needed.
• Support distressed clients using trauma-informed, confidential practices.
• Maintain accurate client records and documentation in systems.
• Coordinate meeting rooms, mail, file transfers and admin processes.
• Provide office coordination including travel bookings, supplies, events, onboarding/offboarding.
• Liaise with IT to support office technology needs.
• Support health and safety activities and act as First Aid Officer/Fire Warden as required.
• Work with multidisciplinary teams and external stakeholders to ensure service delivery.

Skills

Attention to detail

Organisational skills

Time management

Administrative skills

Discretion and tact

Interpersonal skills

IT proficiency

Stakeholder communication

Tools

Microsoft Office Suite

Job description

Knowmore Legal Service Limited is seeking an Office and Client Coordinator in Brisbane to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven team. You will welcome clients, triage inquiries, and ensure accurate records while coordinating rooms, travel and IT needs.

The role requires strong organisational skills, discretion, and the ability to work independently within a multidisciplinary environment.