Client Services & Office Coordinator

RGIT Australia; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

12.5% superannuation

Annual leave loading

Training & development allowance

Employee Assistance Program

Flexible workplace

Job summary

Knowmore Brisbane is seeking a calm, organised Office and Client Coordinator to provide frontline support and essential administrative assistance in a busy, purpose-driven team. The role focuses on client-centred service delivery, documentation accuracy and collaborative operations with staff across disciplines.

You will support communications, meetings, travel, procurement and events while maintaining high standards of discretion and care for clients and colleagues.

Qualifications

• Attention to detail in records, data entry and filing.
• Excellent organisational and time-management skills for multi-tasking in a busy office.
• Discretion handling difficult situations with tact and sensitivity.
• Flexible, professional approach in a multidisciplinary team.
• Ability to work independently and in a team.
• Strong interpersonal skills for diverse stakeholders.
• Proficient IT skills using common office systems.

Responsibilities

• Welcome and support walk-in clients and connect them to services.
• Respond to high-volume phone and email enquiries, triage and escalate as needed.
• Assist distressed clients with trauma-informed, confidential support.
• Maintain accurate client records and documentation.
• Coordinate meeting rooms, mail, file transfers and admin processes.
• Provide office coordination: travel bookings, supplies, procurement, events, onboarding/offboarding.
• Liaise with IT for office technology needs.
• Support health and safety activities and emergency response duties.

Skills

Attention to detail

Organisational skills

Discretion

Independent worker

Interpersonal skills

IT proficiency

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Knowmore Brisbane is seeking a calm, organised Office and Client Coordinator to provide frontline support and essential administrative assistance in a busy, purpose-driven team. The role focuses on client-centred service delivery, documentation accuracy and collaborative operations with staff across disciplines.

You will support communications, meetings, travel, procurement and events while maintaining high standards of discretion and care for clients and colleagues.