Client-Focused Office Coordinator (Trauma-Informed)

knowmore Legal Service Limited; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Superannuation 12.5%

Annual leave loading

Training allowance

Employee Assistance Program

Job summary

Knowmore Legal Service Limited – Sydney CBD NSW is seeking a calm, organized and client-focused professional to provide frontline support, office coordination and administrative assistance in a busy not-for-profit environment.

Reporting to the Manager, you will welcome clients, manage inquiries, maintain records, coordinate rooms and travel, and support governance, safety and IT coordination while upholding trauma-informed, culturally safe service delivery.

Qualifications

• High level of attention to detail in records, data entry and filing.
• Excellent organisational and time management skills to support diverse tasks.
• Discretion and sensitivity in handling difficult situations.
• Ability to work independently and as part of a multi-disciplinary team.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome and support walk-in clients and connect them to the right service pathway.
• Respond to high-volume phone and email inquiries, triage and escalate urgent matters.
• Support distressed clients using trauma-informed, confidential practices.
• Maintain accurate client records and documentation in systems.
• Coordinate meeting rooms, mail, files and admin processes for service delivery.
• Provide office coordination support including travel bookings, supplies, procurement and onboarding/offboarding.

Skills

Data entry

Record keeping

Microsoft Office

Time management

Communication

Tools

Office IT systems

Job description

Knowmore Legal Service Limited – Sydney CBD NSW is seeking a calm, organized and client-focused professional to provide frontline support, office coordination and administrative assistance in a busy not-for-profit environment.

Reporting to the Manager, you will welcome clients, manage inquiries, maintain records, coordinate rooms and travel, and support governance, safety and IT coordination while upholding trauma-informed, culturally safe service delivery.