Frontline Client & Office Coordinator

Knowmore Legal Service; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Superannuation 12.5%

Annual leave loading

Flexible workplace

Training allowance

Employee Assistance Program

Job summary

Knowmore is seeking a calm, organised and client-focused professional to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven environment.

This full-time, fixed-term (12 months) role reports to the Manager and works with a multidisciplinary team to ensure responsive and high-quality service delivery across offices, while upholding trauma-informed, confidential client care.

Qualifications

• Detail-oriented and accurate in record keeping and data entry.
• Excellent organisational and time management skills.
• Discretion and sensitivity when handling complex situations.
• Flexible and collaborative in a multidisciplinary team.
• Ability to work independently and as part of a team.
• Strong interpersonal skills with diverse stakeholders.

Responsibilities

• Welcome and support walk-in clients and triage needs.
• Handle high-volume phone and email enquiries professionally.
• Provide trauma-informed, confidential client support.
• Maintain accurate client records and documentation.
• Coordinate meeting rooms, mail, and administrative tasks.
• Assist with travel bookings, supplies, procurement and events.
• Liaise with IT for office technology needs.
• Support safety and emergency procedures as required.
• Collaborate with managers and external stakeholders.
• Assist with invoicing, reconciliations and budgeting tasks.
• Provide backup support to Paralegals as needed.
• Maintain OCC-related documents and resources.

Skills

Attention to detail

Organisation

Administrative skills

Multitasking

Interpersonal skills

IT proficiency

Education

Experience in admin/office coordination

Tools

Microsoft Office

Record-keeping systems

Job description

Knowmore is seeking a calm, organised and client-focused professional to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven environment.

This full-time, fixed-term (12 months) role reports to the Manager and works with a multidisciplinary team to ensure responsive and high-quality service delivery across offices, while upholding trauma-informed, confidential client care.