Trauma-Informed Client & Office Coordinator

Knowmore Legal Service; City of Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

12.5% superannuation

Annual leave loading

Training and development allowance

Job summary

Knowmore is seeking a calm, organised and client-focused professional to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven environment in Brisbane. This role reports to the Manager and works with the team to ensure quality service delivery.

The successful applicant will welcome clients, handle high-volume inquiries, maintain accurate records, coordinate rooms and travel, assist with IT needs, safety activities and general admin while

Qualifications

• Maintain a high level of attention to detail in records, data entry and filing.
• Excellent organisational and time management skills to handle diverse tasks.
• Discretion and sensitivity when supporting clients and colleagues.
• Ability to work independently and as part of a multidisciplinary team.
• Strong interpersonal skills to communicate with a diverse range of people.

Responsibilities

• Welcome and support walk-in clients, assess needs and connect to services.
• Respond to high-volume phone and email enquiries with triage and escalation.
• Provide trauma-informed, confidential client support and accurate records management.
• Coordinate meetings, travel, supplies, onboarding/offboarding and admin tasks.
• Liaise with IT, support health and safety activities and assist with invoicing and budgeting.

Skills

Attention to detail

Organisational skills

Discretion and tact

Interpersonal skills

IT literacy

Tools

Microsoft Office

Job description

Knowmore is seeking a calm, organised and client-focused professional to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven environment in Brisbane. This role reports to the Manager and works with the team to ensure quality service delivery.

The successful applicant will welcome clients, handle high-volume inquiries, maintain accurate records, coordinate rooms and travel, assist with IT needs, safety activities and general admin while