Trauma-Informed Client Services Officer (Canberra)

Onpoint 365

Canberra

On-site

AUD 74,000 - 80,000

Full time

2 days ago

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Job summary

Onpoint 365 in Canberra is seeking an APS4 Client Services Officer to provide information, guidance and support to individuals navigating sensitive personal circumstances. You will work in a trauma-informed environment, handling enquiries and coordinating outcomes with care and professionalism.

The role demands empathy, resilience and strong communication as you engage a diverse range of stakeholders, manage records, and contribute to continuous improvement while delivering accurate advice and

Qualifications

Strong communication and interpersonal skills.
Empathetic client service approach.
Experience handling sensitive matters with discretion.
Excellent organizational and multitasking abilities.
Analytical and problem-solving capabilities.
Ability to build stakeholder relationships.
Resilience and adaptability in a dynamic environment.

Responsibilities

Serve as central point of contact for clients via phone, email, and written correspondence.
Provide trauma-informed client service for complex matters.
Assess needs and apply policies to determine outcomes.
Manage enquiries in fast-paced environment with sound judgement.
Maintain records and documentation in systems.
Support information resources and guidance materials.
Assist with administrative, financial and supplier processes.
Contribute to continuous improvement and system development.
Represent organisation professionally with stakeholders.