Trauma-Informed Program Officer (Public Service)

Department of Justice and Community Safety, Victoria; City of Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Justice and Community Safety, Victoria is seeking a Program Officer to support people seeking redress under state schemes. You will help applicants access support, keep clear records, and provide sensitive assistance within set timeframes.

The role requires trauma-informed case management experience, strong administration skills, resilience, and effective communication. A relevant qualification is highly desirable; Aboriginal and Torres Strait Islander peoples are encouraged to

Qualifications

• Experience in victim support, trauma services or complex health support valued.
• Strong administration and record-keeping skills required.
• Resilience and empathy in handling difficult information and conversations.

Responsibilities

• Support people seeking redress under state schemes.
• Help applicants access support and keep accurate records.
• Provide sensitive support to scheme participants within set timeframes.
• Manage emails and written enquiries, providing administrative support.
• Guide applicants through redress outcomes under scheme policies.

Skills

Trauma-informed case management

Administration

Empathy

Communication

Education

Social Work degree

Psychology degree

Nursing qualification

Job description

Department of Justice and Community Safety, Victoria is seeking a Program Officer to support people seeking redress under state schemes. You will help applicants access support, keep clear records, and provide sensitive assistance within set timeframes.

The role requires trauma-informed case management experience, strong administration skills, resilience, and effective communication. A relevant qualification is highly desirable; Aboriginal and Torres Strait Islander peoples are encouraged to