Veterans Services & Admin Officer (APS4)

Troocoo Pty; Canberra; On-site; AUD 74,000 - 83,000; Full time

Job summary

Troocoo Government is seeking an APS4 Client Services & Administration Officer to join a high-performing service delivery team in Canberra. This 12-month initial labour hire contract pays $54.88 per hour + super and suits candidates with client service, case support and government administration experience who can handle sensitive service delivery environments.

The role provides a meaningful opportunity to support veterans and their families, acting as a main point of contact while applying

Qualifications

• Experience in client service, case support or government administration.
• Experience in sensitive service delivery environments.
• Ability to interpret policies and procedures.

Responsibilities

• Provide sensitive and professional advice and support to clients via telephone, online and written channels.
• Manage sensitive or complex client enquiries using a compassionate and trauma-informed approach.
• Assess client and stakeholder needs and provide accurate information and guidance.
• Interpret and apply relevant Australian Government policies, procedures and operational requirements.
• Liaise with external service providers and stakeholders to coordinate timely outcomes.
• Establish and maintain productive stakeholder relationships.
• Prepare correspondence and respond to general enquiries and concerns.
• Support administrative and finance processes, including invoices, work orders and compliance activities.
• Maintain accurate client records, documentation and information across relevant systems.
• Assist with tracking and progressing outstanding administrative matters.
• Contribute to continuous improvement initiatives and broader team activities.

Skills

Client service

Case support

Government administration

Job description

Troocoo Government is seeking an APS4 Client Services & Administration Officer to join a high-performing service delivery team in Canberra. This 12-month initial labour hire contract pays $54.88 per hour + super and suits candidates with client service, case support and government administration experience who can handle sensitive service delivery environments.

The role provides a meaningful opportunity to support veterans and their families, acting as a main point of contact while applying