Trauma-Informed Client Liaison – National Redress Scheme

Queensland Government; Brisbane; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Queensland Public Trustee (QPT) invites applications for a Client Liaison Officer to support survivors of institutionalised child sexual abuse through the National Redress Scheme. This temporary full-time role provides specialist, trauma-informed guidance and acts as a trusted point of contact across Queensland.

You will coordinate referrals, engage with survivors, families, and stakeholders, and contribute to positive outcomes in a sensitive, confidential environment within a statewide service.

Formación

• Demonstrated ability to build rapport and communicate effectively with a diverse range of customers and stakeholders.
• Experience managing sensitive or complex matters with professionalism, discretion and empathy.
• Strong understanding of trauma-informed practice or the ability to rapidly develop specialist knowledge in this area.
• Ability to interpret and apply legislation, policies and procedures to support informed decision-making.
• Excellent organisational skills, with the ability to manage competing priorities and complex casework.
• Proven ability to work collaboratively within a multidisciplinary environment while contributing to team and organisational outcomes.

Responsabilidades

• Make a genuine difference in people’s lives: Support survivors of institutionalised child sexual abuse by providing compassionate, trauma-informed assistance throughout their National Redress Scheme journey.
• Build strong stakeholder partnerships: Collaborate with government agencies, service providers, advocates and support networks to deliver coordinated and meaningful outcomes for survivors.
• Develop specialist expertise: Gain valuable experience in trauma-informed practice, complex case management, legislative application and stakeholder engagement within a specialised service environment.
• Work in a supportive and purpose-driven team: Join a collaborative team committed to delivering respectful, professional and customer-focused services that positively impact Queensland communities.

Conocimientos

Communication

Stakeholder engagement

Trauma-informed practice

Discretion

Empathy

Descripción del empleo

Queensland Public Trustee (QPT) invites applications for a Client Liaison Officer to support survivors of institutionalised child sexual abuse through the National Redress Scheme. This temporary full-time role provides specialist, trauma-informed guidance and acts as a trusted point of contact across Queensland.

You will coordinate referrals, engage with survivors, families, and stakeholders, and contribute to positive outcomes in a sensitive, confidential environment within a statewide service.