Trauma-Informed Client Liaison for National Redress

Queensland Government; Toowoomba Regional; Remote; AUD 75,000 - 90,000; Full time

Job summary

Queensland Public Trustee (QPT) is seeking a Client Liaison Officer to join the National Redress Scheme team. You will provide specialist, trauma-informed support to survivors, acting as a trusted contact and advocate throughout their NRS journey.

The role collaborates with families, support networks and stakeholders to deliver coordinated, meaningful outcomes. The position is a temporary full-time opportunity, statewide across Queensland, from 11 January 2027 to 30 June 2028.

Qualifications

• Strong communication and stakeholder engagement skills in sensitive settings.
• Ability to interpret and apply legislation, policies and procedures to inform decisions.
• Experience handling complex or sensitive matters with professionalism and empathy.

Responsibilities

• Provide specialist support to survivors of institutionalised child sexual abuse within the National Redress Scheme.
• Coordinate referrals and specialist support services; act as trusted point of contact and advocate.
• Collaborate with government agencies, service providers and advocates to deliver coordinated outcomes.
• Demonstrate trauma-informed guidance and support throughout the client's engagement with NRS.

Skills

Compassionate communication

Stakeholder engagement

Trauma-informed practice

Legislation interpretation

Organisational skills

Collaborative teamwork

Job description

Queensland Public Trustee (QPT) is seeking a Client Liaison Officer to join the National Redress Scheme team. You will provide specialist, trauma-informed support to survivors, acting as a trusted contact and advocate throughout their NRS journey.

The role collaborates with families, support networks and stakeholders to deliver coordinated, meaningful outcomes. The position is a temporary full-time opportunity, statewide across Queensland, from 11 January 2027 to 30 June 2028.