Trauma-Informed Survivor Liaison for Redress

Queensland Government; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Public Trustee (QPT) is seeking a Client Liaison Officer to join our National Redress Scheme (NRS) team. You will provide specialist support to survivors of institutionalised child sexual abuse, acting as a trusted contact and advocate throughout their engagement with the National Redress Scheme.

This temporary full-time role is statewide across Queensland, from 11 January 2027 to 30 June 2028, and can be performed from any QPT office.

Qualifications

• Excellent communication and stakeholder engagement skills.
• Experience handling sensitive or complex matters with discretion and empathy.
• Commitment to trauma-informed practice or willingness to develop specialist knowledge.

Responsibilities

• Assess eligibility for the National Redress Scheme.
• Coordinate referrals and specialist support services.
• Provide trauma-informed guidance to survivors and families.
• Act as a trusted point of contact and advocate throughout engagement with the Scheme.

Skills

Communication skills

Stakeholder engagement

Discretion and empathy

Customer service

Job description

Queensland Public Trustee (QPT) is seeking a Client Liaison Officer to join our National Redress Scheme (NRS) team. You will provide specialist support to survivors of institutionalised child sexual abuse, acting as a trusted contact and advocate throughout their engagement with the National Redress Scheme.

This temporary full-time role is statewide across Queensland, from 11 January 2027 to 30 June 2028, and can be performed from any QPT office.