Trauma-Informed Case Officer (Casual) - Student Wellbeing

Centre for Continuing Education; Sydney; In loco; AUD 91.000 - 130.000; Part-time

Descrizione del lavoro

The Safer Communities Case Officer role at the University of Sydney supports students and staff affected by sexual misconduct, bullying, and other concerning conduct. You will manage an independent caseload and provide trauma-informed case management and referrals.

You will work with internal and external stakeholders to ensure appropriate support, maintain confidential records, and uphold confidentiality and professional boundaries in a high-demand environment.

Competenze

• Qualifications in Psychology, Social Work, Counselling or related discipline.
• Experience working in counselling, wellbeing, community services, domestic and family violence, or other trauma-informed support settings.
• Demonstrated experience managing an individual caseload and supporting clients through complex and sensitive matters.
• Hold a current Working With Children Check (WWCC).

Mansioni

• Provide trauma-informed case management, risk assessment and support for individuals with complex wellbeing, safety and behavioural concerns.
• Manage a caseload of sensitive matters, develop support plans and coordinate referrals to services.
• Respond to enquiries via phone, email and referrals in a timely and professional manner.
• Build relationships with stakeholders across the University and external service providers.
• Maintain accurate, confidential case records and contribute to a safe service environment.

Conoscenze

Trauma-informed practice

Caseload management

Stakeholder engagement

Communication skills

Formazione

Background in Psychology / Social Work / Counselling

Strumenti

Case management systems / CRM

Descrizione del lavoro

The Safer Communities Case Officer role at the University of Sydney supports students and staff affected by sexual misconduct, bullying, and other concerning conduct. You will manage an independent caseload and provide trauma-informed case management and referrals.

You will work with internal and external stakeholders to ensure appropriate support, maintain confidential records, and uphold confidentiality and professional boundaries in a high-demand environment.