Safer Communities Case Officer

Centre for Continuing Education; Sydney; On-site; AUD 91,000 - 130,000; Part time

Job summary

The Safer Communities Case Officer role at the University of Sydney supports students and staff affected by sexual misconduct, bullying, and other concerning conduct. You will manage an independent caseload and provide trauma-informed case management and referrals.

You will work with internal and external stakeholders to ensure appropriate support, maintain confidential records, and uphold confidentiality and professional boundaries in a high-demand environment.

Qualifications

• Qualifications in Psychology, Social Work, Counselling or related discipline.
• Experience working in counselling, wellbeing, community services, domestic and family violence, or other trauma-informed support settings.
• Demonstrated experience managing an individual caseload and supporting clients through complex and sensitive matters.
• Hold a current Working With Children Check (WWCC).

Responsibilities

• Provide trauma-informed case management, risk assessment and support for individuals with complex wellbeing, safety and behavioural concerns.
• Manage a caseload of sensitive matters, develop support plans and coordinate referrals to services.
• Respond to enquiries via phone, email and referrals in a timely and professional manner.
• Build relationships with stakeholders across the University and external service providers.
• Maintain accurate, confidential case records and contribute to a safe service environment.

Skills

Trauma-informed practice

Caseload management

Stakeholder engagement

Communication skills

Education

Background in Psychology / Social Work / Counselling

Tools

Case management systems / CRM

Job description

• Casual opportunity supporting students and staff through trauma-informed case management and wellbeing services
• Based at the University of Sydney Camperdown campus
• HEO 7 $80.18 hourly rate plus super

About the opportunity

The University's Safer Communities Office is a specialist support service that assists members of the University community affected by sexual misconduct, domestic and family violence, bullying, harassment, threatening behaviour and other concerning conduct.

As a Safer Communities Case Officer, you will provide trauma-informed support to current and former students and staff who are experiencing or reporting complex wellbeing, safety and behavioural concerns. You will manage an independent caseload of sensitive matters while working collaboratively with a range of internal and external stakeholders to ensure individuals receive appropriate support and referrals.

In this role, you will:

• provide trauma-informed case management, risk assessment and support for individuals experiencing complex wellbeing, safety and behavioural concerns
• manage a caseload of sensitive matters, developing support plans and coordinating referrals to appropriate services
• respond to enquiries received through phone, email and referral channels in a timely and professional manner
• build effective relationships with stakeholders across the University and external service providers
• maintain accurate and confidential case records while contributing to a safe and supportive service environment

About you

The Safer Communities Case Officer will regularly engage with individuals who have experienced traumatic events and may be exposed to distressing information or materials. The role requires the ability to manage this exposure in a professional manner, maintain appropriate confidentiality, professional boundaries, and utilise reflective practice, supervision and wellbeing strategies to support personal resilience.

To be successful, you will have:

• qualifications in Psychology, Social Work, Counselling or a related discipline
• experience working in counselling, wellbeing, community services, domestic and family violence, or other trauma-informed support settings
• demonstrated experience managing an individual caseload and supporting clients through complex and sensitive matters
• strong understanding of trauma-informed practice, risk assessment and appropriate support and referral pathways
• excellent communication and stakeholder engagement skills, with the ability to build rapport and manage challenging conversations
• strong organisational skills and the ability to manage competing priorities in a high-volume environment
• experience using case management systems or clinical CRM platforms (highly regarded)
• experience working within a university or higher education environment (desirable)
• hold a current Working With Children Check (WWCC)

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Respond to Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.

Applications Close

Wednesday 18 November 2026 11:59 PM