Transport - Parts Interpreter/ Customer Service - Woodridge

People Group; Brisbane; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Free onsite parking

Ongoing training

Incentive program

Team environment

Job summary

People Group is seeking a Transport - Parts Interpreter/Customer Service professional for Woodridge. This permanent full-time role (38 hours per week) focuses on accurate parts interpretation, order processing, and delivering quality service to customers.

You will handle inbound calls, provide product information, and collaborate with internal teams to keep orders moving. A strong automotive parts knowledge and effective communication skills are essential, with ongoing training and career

Qualifications

• Proven experience as a Parts Interpreter or in a similar role within the automotive industry.
• Experience within the automotive or parts sector.
• Strong knowledge of automotive parts, systems, and their applications.
• Responding to customer enquiries through email, telephone and online enquiries.
• Intermediate MS Office suite and ERP skills - Pronto, SAP or similar.
• A strong customer service ethic.
• Excellent interpersonal abilities with well-developed communication skills, to be flexible and empathetic in their approach.

Responsibilities

• Answering a high volume of inbound calls in a timely manner.
• Accurately interpreting and processing customer orders for parts and accessories.
• Processing online trade orders.
• Preparing quotations and processing customer orders.
• Building and developing customer rapport and assisting customers with their enquiries.
• Proactively and positively communicating with customers with regards to delays or issues that may arise and effectively resolve customer complaints.

Skills

Parts knowledge

Customer service

ERP systems

Communication skills

Microsoft Office

Tools

Pronto

SAP

Job description

Transport - Parts Interpreter/ Customer Service - Woodridge

• Parts Interpreter/ Customer Service - Woodridge
• Permanent Full-Time | Monday to Friday | Woodridge
• Salary package up to $75,000 - $80,000 + Super

About Our Client:

Our Client offers a supportive and friendly workplace with ongoing training, career development, and a team-focused environment where employees are encouraged to grow and contribute.

About the Role:

This is a customer-facing role where your automotive knowledge, communication skills and ability to solve problems will make a real difference. You'll be joining an established Australian automotive business with a strong focus on quality products, reliable service and long-term customer relationships.

As part of the customer service team, you'll handle inbound enquiries, process orders, provide product and technical information, and work closely with customers and internal teams to keep things moving.

Key Responsibilities:

• Answering a high volume of inbound calls in a timely manner
• Accurately interpreting and processing customer orders for parts and accessories
• Processing online trade orders
• Preparing quotations and processing customer orders
• Building and developing customer rapport and assisting customers with their enquiries
• Proactively and positively communicating with customers with regards to delays or issues that may arise and effectively resolve customer complaints.

Shift: Permanent Full-Time Role | Monday to Friday | 38 hours per week

Skills & Experience:

• Proven experience as a Parts Interpreter or in a similar role within the automotive industry
• Experience within the automotive or parts sector
• Strong knowledge of automotive parts, systems, and their applications
• Responding to customer enquiries through email, telephone and online enquiries
• Intermediate MS office suite and ERP skills - Pronto, SAP or similar
• A strong customer service ethic
• Excellent interpersonal abilities with well-developed communication skills, to be flexible and empathetic in their approach

What's on offer

• Permanent full-time position, Monday to Friday
• 38 hours per week
• Competitive salary plus incentive program
• Immediate start available
• Free onsite parking
• Ongoing training and support
• Friendly and supportive team environment

Please Note:

People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevantLOCALskills and experience required for this role.

We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.