Automotive Parts Interpreter & Customer Care Specialist

People Group; Brisbane; Sur place; AUD 75 000 - 80 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

Ongoing training

Incentive program

Team environment

Résumé du poste

People Group is seeking a Transport - Parts Interpreter/Customer Service professional for Woodridge. This permanent full-time role (38 hours per week) focuses on accurate parts interpretation, order processing, and delivering quality service to customers.

You will handle inbound calls, provide product information, and collaborate with internal teams to keep orders moving. A strong automotive parts knowledge and effective communication skills are essential, with ongoing training and career

Qualifications

• Proven experience as a Parts Interpreter or in a similar role within the automotive industry.
• Experience within the automotive or parts sector.
• Strong knowledge of automotive parts, systems, and their applications.
• Responding to customer enquiries through email, telephone and online enquiries.
• Intermediate MS Office suite and ERP skills - Pronto, SAP or similar.
• A strong customer service ethic.
• Excellent interpersonal abilities with well-developed communication skills, to be flexible and empathetic in their approach.

Responsabilités

• Answering a high volume of inbound calls in a timely manner.
• Accurately interpreting and processing customer orders for parts and accessories.
• Processing online trade orders.
• Preparing quotations and processing customer orders.
• Building and developing customer rapport and assisting customers with their enquiries.
• Proactively and positively communicating with customers with regards to delays or issues that may arise and effectively resolve customer complaints.

Connaissances

Parts knowledge

Customer service

ERP systems

Communication skills

Microsoft Office

Outils

Pronto

SAP

Description du poste

People Group is seeking a Transport - Parts Interpreter/Customer Service professional for Woodridge. This permanent full-time role (38 hours per week) focuses on accurate parts interpretation, order processing, and delivering quality service to customers.

You will handle inbound calls, provide product information, and collaborate with internal teams to keep orders moving. A strong automotive parts knowledge and effective communication skills are essential, with ongoing training and career