Transport Operations Coordinator

Home Delivery Services; Sydney; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekdays only

Descripción de la vacante

Home Delivery Services in NSW (Wetherill Park) or VIC (Clayton) is seeking a hands-on Transport Operations Coordinator to plan and optimise delivery routes, coordinate carriers and drivers, and keep clients informed at every stage of delivery.

In a fast-paced national role you will manage day-to-day transport operations, monitor performance, handle enquiries by phone and email, and ensure on-time, in-full delivery while adhering to safety procedures.

Formación

• Experience in transport operations across national or multi-state networks.
• Route planning and optimisation experience.
• Confident liaising with clients, carriers and drivers.
• Strong attention to detail and a good sense of urgency.
• Reliable, punctual and a great team player.

Responsabilidades

• Plan, optimise and manage delivery routes across metropolitan and regional networks nationally.
• Oversee day-to-day national transport operations, ensuring orders are dispatched and delivered on time and in full.
• Manage carrier and driver performance, capacity and bookings, and coordinate linehaul and interstate movements.
• Act as the operational point of contact for clients, handling enquiries, updates and complaints by phone and email.
• Problem-solve transport challenges across the network, including delays, missed deliveries and capacity issues.
• Maintain accurate records in transport and order management systems and report on DIFOT and route performance.
• Follow workplace health and safety and Chain of Responsibility procedures at all times.

Descripción del empleo

Home Delivery Services – Wetherill Park NSW

Monday to Friday | 9am to 5pm | Full-time Opportunity

Location - NSW (Wetherill Park) or VIC (Clayton)

About us

HDS is a fast-growing home delivery and logistics business that keeps goods moving to customers across Australia.

We are looking for a reliable, hands-on Transport Operations Coordinator to join our team and to help manage transport operations, routes and client relationships across our network.

About the role

You'll help manage HDS's transport operations nationally, planning and optimising delivery routes, coordinating carriers and drivers, and keeping clients informed at every stage of delivery. It's a fast-paced role suited to someone who enjoys solving problems and working as part of a team.

Key responsibilities

• Plan, optimise and manage delivery routes across metropolitan and regional networks nationally
• Oversee day-to-day national transport operations, ensuring orders are dispatched and delivered on time and in full
• Manage carrier and driver performance, capacity and bookings, and coordinate linehaul and interstate movements
• Act as the operational point of contact for clients, handling enquiries, updates and complaints by phone and email
• Problem-solve transport challenges across the network, including delays, missed deliveries and capacity issues
• Maintain accurate records in transport and order management systems and report on DIFOT and route performance
• Follow workplace health and safety and Chain of Responsibility procedures at all times

About you

• Experience in transport operations, ideally across a national or multi-state network
• Route planning and optimisation experience
• Confident liaising with clients, carriers and drivers
• Strong attention to detail and a good sense of urgency
• Reliable, punctual and a great team player

What we offer

• Consistent Monday to Friday hours with weekends off