Route & Transport Ops Coordinator — Mon–Fri

Home Delivery Services; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Weekdays only

Job summary

Home Delivery Services in NSW (Wetherill Park) or VIC (Clayton) is seeking a hands-on Transport Operations Coordinator to plan and optimise delivery routes, coordinate carriers and drivers, and keep clients informed at every stage of delivery.

In a fast-paced national role you will manage day-to-day transport operations, monitor performance, handle enquiries by phone and email, and ensure on-time, in-full delivery while adhering to safety procedures.

Qualifications

• Experience in transport operations across national or multi-state networks.
• Route planning and optimisation experience.
• Confident liaising with clients, carriers and drivers.
• Strong attention to detail and a good sense of urgency.
• Reliable, punctual and a great team player.

Responsibilities

• Plan, optimise and manage delivery routes across metropolitan and regional networks nationally.
• Oversee day-to-day national transport operations, ensuring orders are dispatched and delivered on time and in full.
• Manage carrier and driver performance, capacity and bookings, and coordinate linehaul and interstate movements.
• Act as the operational point of contact for clients, handling enquiries, updates and complaints by phone and email.
• Problem-solve transport challenges across the network, including delays, missed deliveries and capacity issues.
• Maintain accurate records in transport and order management systems and report on DIFOT and route performance.
• Follow workplace health and safety and Chain of Responsibility procedures at all times.

Job description

Home Delivery Services in NSW (Wetherill Park) or VIC (Clayton) is seeking a hands-on Transport Operations Coordinator to plan and optimise delivery routes, coordinate carriers and drivers, and keep clients informed at every stage of delivery.

In a fast-paced national role you will manage day-to-day transport operations, monitor performance, handle enquiries by phone and email, and ensure on-time, in-full delivery while adhering to safety procedures.