Translation Services Program Coordinator

Think HQ Pty; Melbourne; In loco; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Think HQ Pty is seeking a Program Coordinator to join our Language Services team in Melbourne. You will support translation services for the aged care sector, acting as a first point of contact for providers and coordinating briefs with our in-house teams to ensure timely, high-quality delivery.

You will liaise across client service, administration, and production groups, maintaining strong relationships and contributing to a respectful, collaborative workplace culture.

Competenze

• You have some experience and a willingness to learn program management, communications, or language services.
• You are well-presented, self-motivated with exceptional interpersonal skills.
• You love to develop solutions and problem solve in collaboration with people.
• You have outstanding written and verbal communication skills with strong attention to detail and organisational skills.
• You are confident using applications such as project management and CRM platforms.
• Ability to multitask and meet deadlines.
• You’re curious and have a keen willingness to learn new things.

Mansioni

• Act as the first point of contact for providers seeking access to translation services.
• Liaise with team members and providers to review materials and develop briefs meeting eligibility requirements.
• Provide advice about the translation service and process to support providers.
• Maintain open written and verbal communication with clients throughout the translation process.
• Coordinate a feedback mechanism to measure provider experience with the service.
• Help establish and run the provider outreach program.

Conoscenze

Interpersonal skills

Communication

Problem solving

Multitasking

Organisational skills

CRM platforms

Project management

Strumenti

CRM platforms

Project management software

Descrizione del lavoro

Think HQ Pty is seeking a Program Coordinator to join our Language Services team in Melbourne. You will support translation services for the aged care sector, acting as a first point of contact for providers and coordinating briefs with our in-house teams to ensure timely, high-quality delivery.

You will liaise across client service, administration, and production groups, maintaining strong relationships and contributing to a respectful, collaborative workplace culture.