Client Services Associate

TransPerfect; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

A leading translation and localization company in Sydney is seeking a Client Services Associate to provide support to clients and manage language projects. The ideal candidate will have at least 2 years of experience in client management, strong problem-solving skills, and proficiency in MS Office. This full-time role requires a commitment to excellent customer service and organizational abilities.

Qualifications

• Minimum 2 years of experience in client management or business relationship development.
• Exceptional problem solving skills required.
• Ability to prioritize tasks and work effectively in a team.

Responsibilities

• Respond to client requests for new project initiatives.
• Collaborate with production team to estimate costs and timelines.
• Monitor and communicate project progress.

Skills

Problem solving and analytical skills

Customer service experience

Organizational skills

Ability to multi-task

Tools

MS Office

MS Project

Job description

Overview

The Client Services Associate is responsible for serving as the first level of support to existing clients, and for managing and coordinating the completion of all language projects in our Sydney Office.

Responsibilities

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with production team members to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate project work by providing detailed budget, schedule and instructions to the project team and anticipate pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before submission to the production team
• Where applicable, initiate project specifics to set the production team / individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure adherence to deadlines and budgets, and produce high quality deliverables
• Serve as the central point of contact and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with internal regulations, processes and procedures in line with ISO standards
• Troubleshoot problem projects where applicable
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Qualifications

• Minimum 2 years of full-time experience in client management and/or business relationship development, preferably in a multicultural international setup
• Exceptional problem solving and analytical skills
• Customer service and/or project management experience
• Strong organizational skills, attention to detail, and the ability to multi-task
• Working knowledge of MS Office and MS Project
• Ability to prioritize and schedule tasks and work in a team environment
• Must be willing to learn new things, be open to challenges and thrive on success

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Business Development

Industries

• Translation and Localization