Program Coordinator

Think HQ; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Think HQ Pty is seeking a Program Coordinator to join our Language Services team in Melbourne. You will support translation services for the aged care sector, acting as a first point of contact for providers and coordinating briefs with our in-house teams to ensure timely, high-quality delivery.

You will liaise across client service, administration, and production groups, maintaining strong relationships and contributing to a respectful, collaborative workplace culture.

Qualifications

• You have some experience and a willingness to learn program management, communications, or language services.
• You are well-presented, self-motivated with exceptional interpersonal skills.
• You love to develop solutions and problem solve in collaboration with people.
• You have outstanding written and verbal communication skills with strong attention to detail and organisational skills.
• You are confident using applications such as project management and CRM platforms.
• Ability to multitask and meet deadlines.
• You’re curious and have a keen willingness to learn new things.

Responsibilities

• Act as the first point of contact for providers seeking access to translation services.
• Liaise with team members and providers to review materials and develop briefs meeting eligibility requirements.
• Provide advice about the translation service and process to support providers.
• Maintain open written and verbal communication with clients throughout the translation process.
• Coordinate a feedback mechanism to measure provider experience with the service.
• Help establish and run the provider outreach program.

Skills

Interpersonal skills

Communication

Problem solving

Multitasking

Organisational skills

CRM platforms

Project management

Tools

CRM platforms

Project management software

Job description

We are seeking a highly motivated, eager-to-learn Program Coordinator to join our Language Services team.

As Program Coordinator, you will support and assist with a translation service for the aged care sector, with a focus on delivering excellent client service to aged care providers.

You will be a first point of contact for organisations requesting translations, helping them to understand the program and coordinating the process with our in-house translation management team and creative and production teams to deliver an efficient and valuable service.

This is a full-time role with a consistent Monday to Friday schedule, working within standard business hours. Some flexibility may be needed depending on business demands, but there's no expectation of weekend work.

About us

Think HQ is a fully integrated, award-winning positive change agency that does it all.

We create communication powered by collaboration, with expertise that spans strategy and creative through to tech, production, multicultural engagement, PR, and events.

Our unique range of services work together seamlessly to deliver brilliant work for our clients.

With a team of 100+ specialists that reflects today’s Australia, we know how to make the connections that count. From our Melbourne and Sydney offices, we combine national reach with local insight.

As the only B-Corp certified agency of our size, we take creating positive change seriously—it’s not just a value, but a measurable outcome.

Some of the things you’ll be doing in this role include:

Client Service

• Act as the first point of contact - via phone and email - for providers seeking to access the translation service
• Liaise with senior members of the team and providers to review materials and develop accurate and thorough briefs that meet the program eligibility requirements
• Provide advice about the translation service and process to support providers
• Maintain open and timely written and verbal communication with clients throughout the translation process.
• Coordinate a feedback mechanism to measure the experience that providers are having with the service.
• Help establish and run the provider outreach program

Service Administration

• Maintain data and record keeping for all requests on the project management platform
• Provide briefs and liaise with our in-house translation management team to ensure translation requests are understood and delivered in a timely manner, to a high quality
• Identify ongoing opportunities to make improvements to the service and develop recommendations.
• Ensure relevant standards, process and regulations are followed in delivering the service.

Teamwork

• Create and maintain strong relationships across the language services, design and production and finance teams to help the service operate efficiently and to a high standard.
• Support a responsive and respectful workplace culture that integrates Think HQ values. This may include assisting with a variety of working groups and committees.
• Work collaboratively with the team, contributing to a positive team environment.

About you:

• You have some experience and a willingness to learn program management, communications, or language services.
• You are a well-presented, self-motivated individual who is bright and enthusiastic with exceptional interpersonal skills
• You love to develop solutions and problem solve in collaboration with people.
• You have outstanding written and verbal communication skills coupled with strong attention to detail and organisational skills
• You are confident using applications such as project management and CRM platforms
• Ability to multitask and meet deadlines
• You’re curious and have a keen willingness to learn new things

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.