Senior Manager - Language Services

Translationz Pty Ltd; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Supportive, mission-driven team

Impact on language access and inclusio

Job summary

Translationz Pty Ltd is seeking a Senior Manager – Language Services in Melbourne to lead growth across the language services division, focusing on winning new business and optimizing client delivery. You will shape strategy, oversee operations, and mentor staff to achieve revenue targets while maintaining high quality and client satisfaction.

You will leverage expertise in client services, sales, technology, and operations to strengthen relationships, implement best practices, and drive

Qualifications

• Proven management experience in client and/or language services.
• Track record in winning new clients and meeting revenue targets.
• Experience managing client relationships and preparing proposals.
• Strong understanding of client services operations and quality assurance.
• Ability to lead, coach and develop staff.
• Strong commercial skills including budgeting, pricing and profitability.
• Excellent communication, negotiation and organisational skills.

Responsibilities

• Develop and implement plans to grow the language services division, including interpreting and translation.
• Build and maintain strong relationships with clients, identifying opportunities to expand services.
• Oversee service delivery to ensure quality, timeliness and client satisfaction.
• Lead, coach and develop staff, setting objectives and managing performance.
• Implement best practices in language services management, including QA and continuous improvement.
• Use technology to improve workflows, productivity and client experience.
• Manage budgets, pricing and resources to achieve revenue and profitability targets.
• Work with recruitment and operational teams to maintain appropriate linguist capacity, skills and coverage.
• Monitor performance and market trends, providing regular reports and recommendations to the executive leadership team.

Skills

Management experience

Business development

Client relationships

Staff leadership

Budgeting & pricing

Communication & negotiation

Organisational skills

Job description

About the Role

Senior Manager – Language Services will lead the development and growth of the language services division, working closely with the executive leadership team. The role has a strong new business development focus, with responsibility for implementing global best practices in language services management across the company.

You will bring expertise in client services and/or language services sales, technology and operations, together with demonstrated leadership and staff development experience. You will draw on this experience to win new business, strengthen client relationships and grow the language services division.

Application Requirements

Please confirm in your cover letter that you have rights to work in Australia.

Key responsibilities

• Develop and implement plans to grow the language services division, including interpreting and translation.
• Build and maintain strong relationships with clients, understanding their needs and identifying opportunities to expand services.
• Oversee service delivery to ensure quality, timeliness and client satisfaction.
• Lead, coach and develop staff, setting clear objectives and managing performance.
• Implement best practices in language services management, including quality assurance and continuous improvement.
• Use technology to improve workflows, productivity and the client experience.
• Manage budgets, pricing and resources to achieve revenue and profitability targets.
• Work with recruitment and operational teams to maintain appropriate linguist capacity, skills and coverage.
• Monitor performance and market trends, providing regular reports and recommendations to the executive leadership team.

Qualifications

• Demonstrated management experience in client and/or language services.
• A proven track record in business development, winning new clients and achieving revenue targets.
• Experience managing client relationships and preparing proposals.
• Strong understanding of client services operations and quality assurance.
• Demonstrated ability to lead, coach and develop staff.
• Strong commercial skills, including budgeting, pricing and profitability management.
• Excellent communication, negotiation and organisational skills.

About Us

Translationz is a leading language services company providing translation and interpreting services across Australia. We are a high growth, financially stable company.

Translationz is proud to be an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

What We Offer

• Competitive salary
• A supportive, mission-driven team environment
• Opportunities to make a real impact in supporting language access and inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.