Transit Compliance Coordinator (OPS5)

Department for Infrastructure and Transport; City of Salisbury; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Department for Infrastructure and Transport is seeking a Transit Compliance Coordinator to lead frontline compliance operations across the Adelaide Metro network and coordinate a team of Transit Compliance Officers. The role requires regular travel, rostered hours including early mornings, evenings, weekends and public holidays, and a current SA Driver's Licence.

Successful candidates will have strong leadership, communication and investigative skills, with experience in applying relevant

Qualifications

• Experience leading operational, compliance or customer-facing teams.
• Ability to respond to incidents and service disruptions with sound judgement.
• Experience interpreting and applying legislation relevant to transport operations.

Responsibilities

• Coordinate and support Transit Compliance Officers in frontline operations across the Adelaide Metro network.
• Provide day-to-day leadership and respond to incidents and service disruptions.
• Undertake investigations and contribute to planning, reporting and continuous improvement.
• Collaborate with operators, customers and stakeholders to promote compliance and safety.
• Lead performance management and support staff wellbeing.

Skills

Leadership

Communication

Interpersonal skills

Decision making

Education

Certificate III in Security Operations

Job description

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community.

Public Transport South Australia (PTSA) is expanding its customer-facing presence across the Adelaide metropolitan network predominately interchanges and bus network and is seeking motivated and customer-focused individuals to join the team as Transit Compliance Officers. These newly established roles have been created to support a safe, welcoming and positive experience for customers travelling on Adelaide's Metropolitan network.

Role Description

The Department is seeking a Transit Compliance Coordinator to join our team and help lead the delivery of safe, reliable and customer-focused public transport services across the Adelaide Metro network.

As a Transit Compliance Coordinator, you will coordinate and support Transit Compliance Officers in the delivery of frontline compliance operations across the Adelaide Metro network. You will provide day-to-day leadership, respond to incidents and service disruptions, undertake investigations, and contribute to operational planning, reporting and continuous improvement activities. Working collaboratively with operators, customers and stakeholders, you will help promote compliance, safety and high service standards across the network.

We are seeking a confident and resilient leader with excellent communication and interpersonal skills, sound judgement, and experience leading operational, compliance or customer-facing teams. Experience managing performance, supporting staff wellbeing, and interpreting and applying legislation will be highly regarded.

Based at Dry Creek, this field-based role requires regular travel across the Adelaide Metro network and participation in a roster that includes early mornings, evenings, weekends and public holidays. A current South Australian Driver's Licence is essential.

This role requires successful completion of pre-employment assessments, including a criminal history check, medical assessment, reference checks, and other screening requirements relevant to the position.

• Certificate III in Security Operations is desirable.
• A current South Australian Driver’s Licence is essential and must be maintained throughout employment.

Special Conditions

• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment in the Department for Infrastructure and Transport which must be continuously maintained during throughout employment.
• Must be suitable to be appointed as a Prescribed Officer and Authorised Person in accordance with the Passenger Transport Act 1994 and Passenger Transport Regulations 2024.
• A current South Australian Driver’s Licence is essential and must be maintained throughout employment.

Further Information about this exciting role can be found at: Transit Compliance Coordinator