Transit Compliance Officer

Department for Infrastructure and Transport; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Job summary

Department for Infrastructure and Transport (Public Transport South Australia) seeks Transit Compliance Officers to support a safe, welcoming travel experience on Adelaide's Metropolitan network. You will engage customers, provide assistance, respond to incidents and ensure compliance with procedures as a visible frontline representative.

Role is field-based, with regular travel across the Adelaide Metro network from Dry Creek, including a rotating roster with early mornings, evenings, weekends

Qualifications

• National Police Check required prior to employment and renewed every three years.
• Working with Children Check required and maintained during employment.
• Must be suitable to be appointed as a Prescribed Officer and Authorized Person under the Passenger Transport Act 1994 and Regulations 2024.
• Current South Australian Driver’s Licence essential and maintained.

Responsibilities

• Engage with customers, provide travel assistance and information, respond to incidents, and work closely with bus operators and stakeholders to support safe, reliable public transport services and ensure compliance with policies and procedures.
• Act as a visible frontline representative of PTSA to build customer confidence and enhance travel experience across the network.
• Conduct patrols and travel across multiple locations within the Adelaide Metro network as part of a rotating roster including early mornings, evenings, weekends and public holidays.

Job description

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community. Public Transport South Australia (PTSA) is expanding its customer-facing presence across the Adelaide metropolitan network predominately interchanges and bus network and is seeking motivated and customer-focused individuals to join the team as Transit Compliance Officers. These newly established roles have been created to support a safe, welcoming and positive experience for customers travelling on Adelaide's Metropolitan network. As a visible frontline representative of PTSA, you will engage with customers, provide travel assistance and information, respond to incidents, and work closely with bus operators and key stakeholders to support safe, reliable public transport services and ensure compliance with relevant policies, procedures, and operational requirements. You will play an important role in building customer confidence and enhancing the overall travel experience across the network. We're looking for people who enjoy working with the community and can communicate effectively with a diverse range of customers and stakeholders. You will bring strong customer service skills, sound judgement, resilience, and the ability to remain calm and professional in challenging situations. Experience in customer service, community engagement, transport operations, security or other public-facing roles will be highly regarded. Based at Dry Creek, this role involves regular travel throughout the Adelaide Metro network and participation in a rotating roster that includes early mornings, evenings, weekends and public holidays. This is a field-based role that involves regular movement throughout the public transport network, including prolonged periods of standing and walking, conducting patrols, working across multiple locations, and performing duties in a range of weather conditions. The incumbent must be able to safely perform the inherent requirements of the role, including spending substantial periods of time on their feet, walking between locations, boarding and alighting buses, maintaining balance and mobility in a moving vehicle environment, and responding to operational situations in a timely manner. The role requires all successful applicants to meet pre-employment assessments, along with an interview, satisfactory criminal history check, pre-employment medical examination and reference checks. Join us and help deliver a safe, reliable and customer-focused public transport experience for the South Australian community while being part of an exciting new initiative for PTSA's bus network. Enquires can be directed to: Email: <[emailprotected]>

Special Conditions

• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment in the Department for Infrastructure and Transport which must be continuously maintained during throughout employment.
• Must be suitable to be appointed as a Prescribed Officer and Authorised Person in accordance with the Passenger Transport Act 1994 and Passenger Transport Regulations 2024.
• A current South Australian Driver’s Licence is essential and must be maintained throughout employment.

Remuneration

OPS3 - $74,095 to $78,694 per annum + superannuation (Multiple vacancies)

Our Commitment

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Transit Compliance Officer (OPS3) --> -->