Training & Technical Support Specialist - Marine

AB Volvo; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite undercover parking

Globally recognized brand

Employee Assistance Program (Sonder)

Job summary

Volvo Penta on the Gold Coast is seeking a Training & Technical Support Specialist for the marine field. Based at our new Coomera/Yatala facility, you will design, deliver and maintain technical training across Helm-to-Prop systems for dealers, OEMs, fleet customers and internal teams.

You will assess competence, adapt global materials to local needs, and manage training records, budgets and calendars. A marine engineering or heavy automotive background and hands-on training experience are

Qualifications

• Marine engineering or heavy automotive qualification.
• Proven experience in marine or heavy automotive industry in a commercial setting.
• Expertise in workshop training, instructional design, adult learning principles and facilitation.
• Experience in warranty systems and applications.
• Strong skills in Microsoft Office and ability to learn new systems and digital technology.
• Passion for facilitation and delivery with customer service mindset.

Responsibilities

• Design, deliver and evaluate technical training programs covering the Helm-to-Prop system (engines, drives, EVC, controls and connectivity).
• Conduct training for Dealers, OEMs, key customers, and internal employees in classroom, virtual and practical workshop environments
• Assess participants’ technical competence and provide structured feedback for improvement
• Own the development and delivery of localized training programs by adapting global materials to meet local participant needs and business objectives
• Manage training records, certifications, and participant’s development progress through the competence framework
• Organise and manage the necessary infrastructure (equipment and materials) for training activities
• Develop and manage training budgets and calendar.

Skills

Workshop training

Instructional design

Adult learning principles

Facilitation

Warranty systems

Microsoft Office

Education

Marine engineering qualification

Tools

MS Office

Job description

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Training & Technical Support Specialist - Marine

Location: Coomera, QLD, AU, 4209

Position Type: Professional

Volvo Penta is a world-leading supplierof engines and power solutions for a wide range of marine and industrial applications. Driven by innovation, our close cooperation with our customers and our century-long experience, we supply comprehensive solutions that are made to move people, businesses, and societies.

As the Training & Technical Support Specialist, your role is to develop, deliver, and maintain technical expertise across the full helm-to-prop value chain, ensuring consistent and professional support for all Volvo Penta marine products and solutions. You will also trainin dealers, OEMs, fleet customers, importers, and internal teams, while providing advanced technical support to our Service Market colleagues when needed.

Your day to day responsibilities will include but not be limited to:

• Design, deliver and evaluate technical training programs covering the full Helm-to-Prop system (engines, drives, EVC, controls and connectivity),
• Conduct training for Dealers, OEM’s, key customers, and internal employees in classroom, virtual and practical workshop environments
• Assess participants’ technical competence and provide structured feedback for improvement
• Own the development and delivery of localized training programs by adapting global materials to meet local participant needs and business objectives
• Manage training records, certifications, and participant’s development progress through the competence framework
• Organise and manage the necessary infrastructure (equipment and materials) for training activities
• Develop and manage training budgets and calendar.

Your future team

Reporting to our Marine Parts & Services Manager, you will work in a team of 4, but form part of the greater Volvo Penta business of roughly 23 employees. You will be based full-time at our brand-new Penta facility in Yatala.

Who are you?

We believe that your behavior's and characteristics are just as important as your technical skills, so ideally you will have:

• A marine engineering or heavy automotive qualification
• Proven working experience within the marine or heavy automotive industry in a commercial setting
• Demonstrated expertise in any of the following fields: workshop training, instructional design, adult learning principles and facilitation
• Experience in warranty systems and applications
• Strong skills in Microsoft Office suite, the ability to learn new systems and be up to do with digital technology
• A passion for facilitation and delivery, as well as a customer service mindset.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• A full time, permanent position, working with a globally recognized brand
• Working in a brand new, state of the art facility, purpose built for the needs of our Penta business
• Free onsite undercover parking
• Working with a company who are committed to safety in the workplace
• Access to Sonder – our Employee Assistance Program – for yourself and your family
• Opportunities for upskilling and career opportunities across Volvo Group globally
• Generous maternity / paternity leave options.

Ready for the next move?

If you have a passion for the marine industry and want to make a real impact in your career, our Volvo Penta business is where you want to be. We look forward to meeting you.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.