Training & Technical Support Specialist - Marine

Volvo Penta; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite undercover parking

Sonder – Employee Assistance Program

Upskilling and career opportunities

Job summary

Volvo Penta is seeking a Training & Technical Support Specialist for the Marine segment. This full‑time role is based at our Yatala facility in Queensland, Australia, and covers the helm‑to‑prop value chain.

You will develop, deliver and maintain technical training across marine products, training dealers, OEMs, fleet customers and internal teams. You will tailor global materials to local needs, manage training records and budgets, and collaborate with our Marine Parts & Services team.

Qualifications

• Qualifications in marine engineering or heavy automotive disciplines.
• Experience in workshop training and instructional design.
• Experience with warranty systems and customer-focused delivery.

Responsibilities

• Design, deliver and evaluate technical training programs covering marine systems.
• Conduct training for Dealers, OEMs, key customers and internal teams.
• Assess participants’ competence and provide structured feedback.
• Adapt global materials to meet local needs and objectives.
• Manage training records, certifications and progression through the framework.
• Organise infrastructure and materials for training activities.
• Develop and manage training budgets and calendars.

Skills

Workshop training

Instructional design

Adult learning principles

Facilitation

Warranty systems

Customer service mindset

Microsoft Office

Digital technology adaptability

Education

Marine engineering or heavy automotive qualification

Job description

Training & Technical Support Specialist - Marine

Volvo Penta is a world-leading supplierof engines and power solutions for a wide range of marine and industrial applications. Driven by innovation, our close cooperation with our customers and our century-long experience, we supply comprehensive solutions that are made to move people, businesses, and societies.

What you will do

As the Training & Technical Support Specialist, your role is to develop, deliver, and maintain technical expertise across the full helm-to-prop value chain, ensuring consistent and professional support for all Volvo Penta marine products and solutions. You will also trainin dealers, OEMs, fleet customers, importers, and internal teams, while providing advanced technical support to our Service Market colleagues when needed.

Your day to day responsibilities will include but not be limited to:

• Design, deliver and evaluate technical training programs covering the full Helm-to-Prop system (engines, drives, EVC, controls and connectivity),
• Conduct training for Dealers, OEM’s, key customers, and internal employees in classroom, virtual and practical workshop environments
• Assess participants’ technical competence and provide structured feedback for improvement
• Own the development and delivery of localized training programs by adapting global materials to meet local participant needs and business objectives
• Manage training records, certifications, and participant’s development progress through the competence framework
• Organise and manage the necessary infrastructure (equipment and materials) for training activities
• Develop and manage training budgets and calendar.

Your future team

Reporting to our Marine Parts & Services Manager, you will work in a team of 4, but form part of the greater Volvo Penta business of roughly 23 employees. You will be based full-time at our brand-new Penta facility in Yatala.

Who are you?

We believe that your behavior's and characteristics are just as important as your technical skills, so ideally you will have:

• A marine engineering or heavy automotive qualification
• Proven working experience within the marine or heavy automotive industry in a commercial setting
• Demonstrated expertise in any of the following fields: workshop training, instructional design, adult learning principles and facilitation
• Experience in warranty systems and applications
• Strong skills in Microsoft Office suite, the ability to learn new systems and be up to do with digital technology
• A passion for facilitation and delivery, as well as a customer service mindset.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• A full time, permanent position, working with a globally recognized brand
• Working in a brand new, state of the art facility, purpose built for the needs of our Penta business
• Free onsite undercover parking
• Working with a company who are committed to safety in the workplace
• Access to Sonder – our Employee Assistance Program – for yourself and your family
• Opportunities for upskilling and career opportunities across Volvo Group globally
• Generous maternity / paternity leave options.

Ready for the next move?

If you have a passion for the marine industry and want to make a real impact in your career, our Volvo Penta business is where you want to be. We look forward to meeting you.

We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.