Regional Technical Manager

Volvo Trucks; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Annual salary reviews

Career development and global opps

Parental leave benefits

Leave purchase options

Employee Assistance Program

Health and wellbeing initiatives

Job summary

Volvo Trucks Australia is seeking a Regional Technical Manager to lead technical support and service outcomes across the designated region, acting as the bridge between Volvo Group Australia, our dealer network and customers.

You will be the technical expert and trusted advisor, building relationships with fleet customers, resolving complex issues, and driving uptime and productivity through dealer collaboration and strong commercial acumen.

Qualifications

• Trade qualification in automotive, heavy vehicle or related industry.
• Extensive experience in heavy vehicle technical operations, product support, service or engineering environments.
• Strong understanding of Volvo, Mack or heavy vehicle service operations.

Responsibilities

• Providing technical and quality support to customers and dealers within your region.
• Leading the management of Dealer Quality Reports (DQRs) and driving resolution outcomes.
• Supporting dealers with complex technical, warranty and service agreement matters.
• Building strong relationships with fleet customers through regular site visits.
• Partnering with dealers to improve service performance and customer satisfaction.
• Managing technical and commercial goodwill cases.
• Supporting breakdown assistance and product support activities across the region.
• Auditing warranty and service agreement claims and ensuring adherence to processes.
• Working closely with Product Support and Commercial teams to deliver customer-focused solutions.
• Developing action plans based on customer feedback and identified improvement opportunities.
• Resolving customer concerns and supporting positive dealer-customer relationships.

Skills

Customer-focused

Problem solving

Communication skills

Leadership

Autonomy

Microsoft Office

Education

Trade qualification in automotive/heavy vehicle

Tools

Retail service systems

Microsoft Office applications

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

We are looking for a Regional Technical Manager to join our Services & Retail Development team. This critical role is responsible for delivering exceptional technical support and service outcomes across a designated region, acting as the bridge between Volvo Group Australia, our dealer network and our customers.

You will be the technical expert and trusted advisor within your region, supporting dealer performance, resolving technical and quality concerns, and helping customers maximise uptime and productivity. This is an opportunity to combine your technical expertise with customer relationship management, strategic problem-solving and commercial acumen.

Key Responsibilities Will Include

• Providing technical and quality support to customers and dealers within your region
• Leading the management of Dealer Quality Reports (DQRs) and driving resolution outcomes
• Supporting dealers with complex technical, warranty and service agreement matters
• Building strong relationships with fleet customers through regular site visits
• Partnering with dealers to improve service performance and customer satisfaction
• Managing technical and commercial goodwill cases
• Supporting breakdown assistance and product support activities across the region
• Auditing warranty and service agreement claims and ensuring adherence to processes
• Working closely with Product Support and Commercial teams to deliver customer-focused solutions
• Developing action plans based on customer feedback and identified improvement opportunities
• Resolving customer concerns and supporting positive dealer-customer relationships

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Trade qualification in the automotive, heavy vehicle or related industry highly regarded
• Extensive experience within heavy vehicle technical operations, product support, service or engineering environments
• Strong understanding of Volvo, Mack or heavy vehicle service operations will be highly regarded
• Customer-focused with a passion for delivering exceptional service outcomes
• Proven ability to investigate issues, solve problems and manage stakeholder expectations
• Excellent communication and conflict resolution skills
• Strong commercial awareness and business acumen
• Ability to work autonomously while collaborating across multiple teams
• Proficiency with Microsoft Office applications and retail service systems
• Leadership capability and the confidence to influence outcomes without direct authority

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Annual salary reviews
• Career development and global opportunities across the Volvo Group
• Generous parental leave benefits
• Additional annual leave purchase options
• Employee Assistance Program
• Health and wellbeing initiatives
• Collaborative and supportive team culture
• Opportunity to work with some of the world's most recognised transport brands
• Make a direct impact on customer success and dealer performance across your region

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.