Training Specialist

people2people; Australia; Remote; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Free on-site parking

Generous employee discounts

Barista-made coffee every Monday

Discounts across 400+ retail partners

Quarterly Connection Events

Job summary

Samsung Electronics Australia is seeking a Training Specialist to elevate capability, performance and customer experience across service networks nationwide.

You will plan, deliver and evaluate programs, partner with leaders, facilitate both virtual and in-person sessions, and translate insights into measurable improvements. This role is based onsite with Samsung Australia, supporting multiple channels and retail partners across the country.

Qualifications

• Experience in training, facilitation, learning and development or a similar people capability role.
• Strong presentation and communication skills to engage diverse audiences.
• Experience developing training materials and learning content that drive measurable results.
• Excellent organisational and stakeholder management skills with multi-priority scheduling.

Responsibilities

• Plan, coordinate and deliver engaging training programs across customer service teams, contact centres, service partners and retail networks nationwide.
• Partner with leaders to identify capability gaps, develop training plans and learning solutions.
• Facilitate virtual and face-to-face sessions to ensure participants gain essential knowledge and skills.
• Analyse training results and feedback to measure effectiveness and drive continuous learning improvements.
• Build relationships with stakeholders and support business initiatives, events and new store openings.

Skills

Training and facilitation

Learning and development

Presentation & communication

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Communications or related

Certificate in Training and Assessment

Job description

Join a Globally Recognised and Innovative Brand

At Samsung, we don’t just imagine the future - we build it. This is where you Reimagine Your Future with one of the world’s most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match.

Every year, our ecosystem expands with breakthrough products and experiences that redefine what’s possible. Now, we're looking for a Training Specialist to join Samsung Electronics Australia and help elevate capability, performance, and customer experience across our service and support networks.

This is an exciting opportunity to influence learning outcomes across customer service teams, contact centres, service partners and retail networks, ensuring our people are equipped with the knowledge and skills to deliver exceptional customer experiences.

What You'll Be Doing

Plan, coordinate and deliver engaging training programs across customer service teams, contact centres, service partners and retail networks nationwide.

Partner with leaders and stakeholders to identify capability gaps, develop training plans and create learning solutions that drive performance improvement.

Facilitate both virtual and face-to-face training sessions, ensuring participants are equipped with the knowledge and skills to succeed.

Analyse training results, participant feedback and performance data to measure effectiveness and continuously enhance learning outcomes.

Build strong relationships with internal and external stakeholders while supporting key business initiatives, events, new store openings and training projects.

What You’ll Bring

Demonstrated experience in training, facilitation, learning and development, or a similar people capability role.

Strong presentation and communication skills, with the ability to engage diverse audiences and adapt training styles to different learner needs.

Experience developing training materials, learning content and capability-building programs that drive measurable results.

Excellent organisational and stakeholder management skills, with the ability to manage multiple priorities and training schedules simultaneously.

Tertiary qualifications in Business, Marketing, Communications or a related discipline, along with a Certificate in Training and Assessment and/or call centre experience, will be highly regarded.

What Sets Us Apart

Excellence isn’t an aspiration here, it’s our baseline. Innovation isn’t a moment, it’s our mindset. At Samsung Australia, you’ll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities. And we’ll equip you with everything you need to grow, thrive, and accelerate your career:

• Competitive remuneration that recognises your expertise


• Free on-site parking for seamless convenience


• Generous employee discounts across the Samsung product range


• Barista-made coffee every Monday - on us!


• Discounts across 400+ retail partners


• Quarterly Connection Events that bring our people and purpose together

This is your moment to #ReimagineYourFuture and shape what’s next!

Note: You'll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You'll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.

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